Mariske Botes
Ermelo
2351
*********@*****.***
I am a dedicated, loyal person who works hard. I have excellent people skills, believing that leading by example whilst adapting to change and a hands-on approach brings increased standards and profits. I am always up for a challenge, possessing a determined approach in coping with long hours, prioritizing large workloads and meeting strict deadlines. I am fully computer literate and completely bilingual in both English & Afrikaans.
Education:
●Gr 9, Hoerskool Die Anker
●Current studies: NQF4/ Matric Equivalent
●Mercedes Benz C Sales Qualification
Qualities:
●I have a strong character.
●I have developed excellent management skills.
●I work well with others, while also working consistently on my own.
●I have the ability to plan and prioritise.
●I posses strong leadership qualities.
●I can communicate effectively.
●I have a passion for providing top quality customer service.
●I can multi-task to make sure deadlines are reached in time.
●I also have the ability to rise to the challenge.
●I can handle any problems and conflict so that they have a positive outcome.
●Because customer satisfaction is my number one priority, I can solve customer complaints quickly and effectively.
Experience:
Grand Central Motors in Midrand as a CRM consultant
-Phone customers to rate service
-Resolving Customer complaints with service team
-Coordinating Shuttle service for clients in the morning
2009-2010
Reference
Adri Robberts (Financial Manager) 011*******
Bolt & Engineering Distributors (Wadeville) as Receptionist
-Answering incoming calls
-Directing visitors to appropriate contacts
-Filing
Promoted to creditors clerk
-Reconciling invoices
-Handling petty cash
-Ensuring that recons are completed accurately and within stipulated deadlines.
Relocated to Bolt and Engineering Distributors (Middelburg) as a Sales Rep
-Getting the sale by using virtuous sales methods
- Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness
-Meet personal and team sales targets
2010-2013.
Reference
Chriska Uys
McCarthy Kunene Mercedes-Benz as Sales Executive
-Selling of new and preowned vehicles
-Managing my CRM system
-Test drives
-Promotion of new vehicles
-Working on strict targets
September 2014 – August 2016
Reference
Rene Van Vuuren
Odin Motorcars Witbank as Sales Manager
-Meeting with the Director to plan and implement objectives for achieving sales and gross profits
-Training and setting sales goals for employees.
-Marketing and advertising
-Sales reports and invoices
-Entertaining car buyers and handling customer complaints or enquiries.
-Arranging dealer stock, licence and registration of all vehicles.
2017 March – Dec 2018
Reason for wanting to leave: Relocation
Reference:
Ashley Singh
Grand Central Motors in Midrand as Sales Executive
-Meetings to plan and implement objectives for achieving sales and gross profits
-Training and setting sales goals.
-Marketing and advertising.
-Sales reports and invoices.
-Entertaining car buyers and handling customer complaints or enquiries.
-Arranging dealer stock, licence and registration of all vehicles.
-Loading vehicles ads on Auto trader
-Taking Photos of vehicles and 360 Videos
-Price Boards
- Assisting Manager with Stock intakes
- Arranging payments for Trade vehicles.
-Selling of new and preowned vehicles
-Managing my CRM system
-Test drives
-Promotion of new vehicles
-Working on strict targets
Programs worked on:
Kerridge
Auto SLM
DLP
EVA
Autotrader
January 2019 – 28 August 2020
Reason for wanting to leave: Relocation to Ermelo.
Reference:
Gary Shapiro
Ermelo Toyota as Sales Executive
-Plan and implement objectives for achieving sales and gross profits
-Training and setting sales goals
-Marketing and advertising
-Sales reports and invoices
-Entertaining car buyers and handling customer complaints or enquiries.
-Arranging dealer stock, licence and registration of all vehicles.
-Trade in Valuations
- Getting cover prices
-Selling of new and preowned vehicles
-Managing my CRM system
-Test drives
-Promotion of new vehicles
-Working on strict targets
August 2020 - Current