Service Sales

Chloe Langer

*** ******* **. **** #**-***

Kihei, HI, 96753

C: 808-***-****

Email: *******@******.***

Experience

December 2017-Current

Four Seasons Resort Maui, Wailea, HI - Guest Services Coordinator Greet and establish rapport with guests and current residents visiting the Four Seasons. Strive to provide the ultimate genuine service with each guest encountered. Very efficient in multitasking and handling multiple duties at once, while effectively meeting the needs of both our department and the guest. Plan and participate in personal and team goals. Openly take on new responsibilities as designated with urgency for the utmost service and efficiency. Daily utilization of HotSos, Opera, Excel spreadsheet, and Word. July, 2014-December, 2017

Four Seasons Resort Maui, Wailea, HI - Duo Hostess Consistently adhered to quality expectations and standards within the Four Seasons. Inquired about guest satisfaction, anticipated additional needs and willingly fulfilled any requests. Created a unique guest experience as well as accustomed myself to the guest and made it personable. Have received multiple Medallia guest comments stating extraordinary service was received. In addition, multiple Get Me Right comments have been received noting service was conveyed in a manner that was outstanding. Delivered exceptional service by greeting and serving guests in a timely, friendly manner. Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs.

November, 2013-May, 2015

Otaheite Hawaii, Wailea, HI - Retail assistant

Skillfully anticipated and addressed any guests needs and/or preferences. Adjusted to guests desires/needs and accustomed the retailer's flexibility to accommodate. Delivered exceptional, friendly and personable assistance.

March, 2013- May, 2015

Pita Paradise, Wailea, HI - Hostess

Maintained knowledge of current menu items, ingredients, and preparation methods. Assisted guests with making menu choices in an informative and helpful way. Effectively communicated with kitchen staff regarding guests’ allergies, dietary needs and other special requests. 2

Education

Associate's Degree: Liberal Arts with emphasis on Communications University of Hawai’i Maui College

Bachelor of Arts Degree: Communications/Sales and Marketing University of North Dakota

Bachelor’s degree in Communications with an emphasis on Sales and Marketing. Skills

● Highly responsible and reliable

● Exceptional interpersonal skills

● Works well under pressure

● Upbeat, outgoing, and positive

● Attention to detail

● Strong work ethic

● Substantial problem solving skills

● Great at multitasking

● Works cohesively with a team

Awards

Associates degree in Liberal Arts with an emphasis on Communications Award from University of Hawai'i Maui College certifying that I volunteered in conjunction with Camp Keanae and Camp Agape.

Multiple Medallia guest comments within the Four Seasons

"Get It Right" comment within the Four Seasons

Volunteered with Camp Pili'aloha through Hope Chapel Maui (280-300 hours).

Contact this candidate