Customer Care Manager
Resume:
**/**/**** - **/**/2016
***************@*****.***
B/146 mohan Garden new Delhi
110059
Good learning ability,
accountability, strong execution,
and problem solving ability.
Superior verbal and written
communication skills in English
with the ability to quickly establish
trust and reliability over the phone
Ability to work under tight
deadlines, able to motivate others,
energetic and able to work under
pressure, and independent
Customer oriented, highly
organized and attentive to details
Attention to detail and the ability to
prioritize and meet deadlines
Approachable and presentable
Strong organization skill and good
time management Strong
interpersonal skills and ability to
work in stressful environment
Possess good business acumen,
effective interpersonal skills, and is
excellent at written/spoken
communications.
PRIYANKA BOHIT
IBM
Customer care
Answer calls professionally to provide
information about products and services,
take/
cancel orders and obtain details of
complaints.
Keep records of customer interactions,
transactions and recording details of
inquiries, complaints, comments, as well as
actions taken. Process orders, forms and
applications.
Follow up to ensure that appropriate actions
were taken on customers requests.
Refer unresolved customer grievances or
special requests to designated departments
for further
investigation.
Benefits Operations Administrator
Worked for FedEx's retirees pension funds,
And made sure they will get exact amount of
pension and benefits from the FedEx fund after
retirement. I used to make workflows and take
care of project meetings including
inbound/outbound calls.
Accretive health
Sr. Analyst
Worked for American healthcare revenue
cycle management company servicing
hospitals and
used to handle inbound/outbound calls along with
looking after US retiree pension funds.
SKILLS
EXPERIENCE
EDUCATION
2010
Traveling Art & Design Music
Reading Farming activities
English Hindi
Jiwaji university
Bachelor of arts
2nd
Diploma in Computer Applications
ACTIVITIES
LANGUAGE
ADDITIONAL INFORMATION
Contact this candidate