Customer Care Sales

080******** *************@*****.***

OBJECTIVES

To work efficiently and be a resourceful individual to achieve set goals. Also, to apply personal abilities and professional skills in the conduct of tasks in a challenging organizational environment. EMPLOYMENT HISTORY

Manager

God’s Will Bakery, Ikorodu, Lagos State At different Periods and Till Date

Directs production to achieve optimum supply to expanding clients around Aga in Ikorodu.

Manages financial account which is prepared and presented to father-owner.

Expanded the client base of the bakery by 10 percent by incorporating bread sellers from a liquidated bakery.

Puts in place a system of communication which foster a qualitative exchange of information between bakery and clients.

Sales and Distribution Officer

The Nation Newspaper, Mushin Lagos 2014 - 2017

Collation of country-wide sales figures for report to help in management decisions.

Monitoring the arrival of distribution vans in selected destinations nationwide.

Preparation and presentation of weekly sales report for market survey. Customer Care Representative

Globacom Nigeria Limited, Victoria Island Lagos 2010 - 2014

Attended to customers’ complaints, requests, enquiries.

Assisted customers in resolving basic issues.

Escalated complex issues to appropriate offices for assistance.

Raised service request for issues attended to for documentation and evaluation purposes. EDUCATIONAL BACKGROUND AND QUALIFICATIONS

Lagos State Polytechnic, Ikorodu 2009

Higher National Diploma in Mass Communication (Lower Credit) National Film Institute, Jos 2008

Film Production (Certificate)

SKILLS

Ability to work with little or no supervision

Ability to use Microsoft Word, Excel and PowerPoint Integrity, transparency, honesty and respect for authority Ability to drive with a valid Driver’s License

INTERESTS

Acquiring new skills

Meeting people

Music

REFEREE

Available on request

EDIVRI, RICHARD OGHENOREKE

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