IRENE RODGERS
Dayton, Ohio ***** · 937-***-****
adkjvz@r.postjobfree.com · adkjvz@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced technical support specialist in financial management, Automated Business Services System, budgeting, procurement, training, Geographic Information Systems/Geospatial Intelligence and business analyst skills utilizing Health Information Technology.
EXPERIENCE
Wright Patterson AFB, Medical Center (Mindleaf Technologies) Fairborn, OH
Healthcare Customer Service Analyst/Medical Office Administration 2017-2018
Assisted patients with scheduling of medical appointments
Entered data utilizing the Composite Health Care System (CHCS)
Scanned and uploaded patient’s medical records in HAMIS system
Updated patient’s appointments via data entry in CHCS database
Performed additional duties as specified by management
Corresponded and communicated with personnel in specialty medical clinics
Answered telephone and implemented outgoing calls to patients/ departments
Coordinated durable medical equipment orders and concerns with third party vendors
Coordinated with medical vendors concerning equipment utilized in the Pain Management
Clinic at Wright-Patterson Medical Center
Knowledge of Armed Forces Health Longitudinal Technology Application (AHLTA)
Knowledge of Composite Health Care Systems (CHCS)
Knowledge of Defense Enrollment Eligibility Reporting System (DEERS)
Advanced Technical Intelligence Center Beavercreek, OH
Advanced Technical Intelligence Consultant (Geographic Information System Trainee) 2009-July 2013
Knowledge of MASINT, RADAR, HUMINT Intelligence
Familiar with intelligence processes
Working knowledge of Remote Sensing
Knowledge of processing, exploiting, analyzing and disseminating data
Skilled working as a team member in an analytical and functional peer environment
Great communication and problem-solving skills
Standard Technology Inc. Warner Robins AFB, GA
Automated Business Services System (ABSS) Consultant/Fielding/Training 2008
Provided training and curriculum development for Certification of Air Force financial applications
Resolved business critical issues presented suggestions/recommendations for software enhancements to better serve end-users, management and government customers
Harris Information Technology Systems Beavercreek, OH
ABSS Software Support Manager 2006-2007
Supported 125 Air National Guard, and Air Force Reserve Units utilizing the ABSS financial software application, supporting Module Managers, Resource Advisors and end-users
Resolved customer issues utilizing the Remedy Reporting System and Tools for Application Developer software
Provided troubleshooting for ABSS, Integrated Accounts Payable System (IAPS)
General Accounts Payable System (GAPS), & Standard Procurement System (SPS)
Coordinated problem resolution with ABSS Database Administrators Network and
Firewall teams throughout the DoD community
Installed and configured Attachmate InfoConnect software for financial transfers into IAPS and GAPS
Wright Patterson AFB, Medical Center (Mindleaf Technologies) Fairborn, OH
Healthcare Customer Service Analyst 2001-2003
Assisted patients with scheduling of medical appointments
Entered data utilizing the Composite Health Care System (CHCS)
Updated patient’s appointments via data entry in database
Performed Additional duties as specified by management
Corresponded and communicated with personnel in specialty medical clinics
Answered telephone and implemented outgoing calls to patients/ departments
Coordinated durable medical equipment orders and concerns with third party vendors
Perot Systems Government Services, 6th Comptroller Squadron Mac Dill AFB, FL & Selfridge ANGMI
ABSS Functional Administrator Analyst/Trainer & Database Administrator 2003 – 2006
Analyzed ABSS financial information for client and provided results
Assisted users with Commander Resource Integration System (CRIS) data retrieval
Provided software support to customers via telephone and over- the- shoulder training
Assisted users and Budget office with CRIS and ABSS accounting line functionalityutilizing SQL queries
Provided ABSS database support to CENTCOM, SOCOM, JCSE, Avon Park, Homestead ANG, Muniz ARS, Puerto Rico
Installed and provided software upgrades as required by Air Force Reserve
Assisted with training utilizing ABSS, CRIS/Microbas and other financial applications
Computer Sciences Corporation Fairfax, VA
Member of Technical Staff/Technical Trainer Ill/Fielding /Functional Analyst 1998 – 2001
Deployed and conducted ABSS, CRIS/Microbas, and IAPS training to Air Force bases worldwide
Examined training alternatives, analyzed cost effectiveness of alternate approaches and recommended courses of actions
Performed SQL queries to obtain information necessary to conduct briefing
SOFTWARE
Novell Netware 1.x, 2.x,4.x Windows: 2003, XP, XP Professional, Vista, Windows 7 • Microsoft Exchange, Outlook, FTP, InfoConnet 7.5, Microsoft Office 2000/2007. 2010,2013, MS Office 365, Oracle 8.0, 10 SQL/SQL PLUS, Remedy, IAPS, GAPS, Demand, Microbas,/CRIS, RTS, WAWF, TOAD, Internet Explore 9.0, Google Chrome, WinZip, Adobe, Common Access (PKI), Active Directory, ArcGIS 10.0, Satellite Tool Kit version 10.1.2, Remedy Helpdesk software, CHCS (Composite Health Care System)
EDUCATION
Sinclair Community College Dayton, OH
Health Information Technology Training 2010-Feb, 2011
Knowledge of Electronic Health Record (EHR) Concept for improvement of patient health
Familiar with Health Care IT processes
Working knowledge of Medicaid and Medicare processes relative to the insurance industry, i.e. Medicaid spend down, Qualified Medicare Beneficiary (QMB)
Utilized Life Cycle Process, Change Management and Project management skills
Skilled working as a team member in a functional and peer environment
Clark State Community College Dayton, OH
Cyber Security Certificate Expected Date of Graduation May 2019
Franklin University
Bachelor’s Degree Applied Management Expected Date of Graduation May 2019
Sinclair College Dayton, OH
Associate Degree Computer Information Systems
Clark State Community College Springfield, OH
Advanced Technical Intelligence Certificate Dec, 2019
Associate Degree Geographic Information System Expected Date of Graduation Dec, 2019
Sinclair Community College Dayton, OH
HealthCare IT, Health Information Technology Feb, 2011
Willing to Relocate
References: Professional References available upon request
Clearance: Active