AISHALYN HAMSIRAJI

Customer Service Associate

CONTACT

PHONE:

092********

094********

EMAIL

adkj0o@r.postjobfree.com

HOBBIES

Online Games

Baseball

Cooking

Outdoor Activities

Travelling

Experienced Technical Support and Customer Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Technical Support, Customer Satisfaction, Contact Centers

With Financial and Technical experience in BPO and In-house Company with a total of 9yrs and 6months working in a fast pace environment.

WORK EXPERIENCE

Superstaff

Customer Service

Benco Training Only

Carlson Wagonlit Travel

Client Technology Representative 1

November 20, 2017 – April 22, 2020

Handles Customer service and technical support for a travel account.

Provide over the phone support, email, chat, and self-service depending on the business needs.

JPMorgan Chase

Customer Service Specialist II

February 17, 2017 – November 11, 2017

Provide excellent customer experience through expert analysis and investigation of card member’s account and concern.

Upsell, change type of cards, make permanent or temporary credit line increase etc.

24/7 ai

Customer Service Representative

June 1, 2015 – December 11, 2016

Handled Optus Customer retention and technical team including other related concerns with their service like billing or changing, upselling adding value to existing plans.

Alorica

Customer Service/ Technical Support Representative

Line of Business

*AT&T U-verse ICM Level 2 Technical Support

December 2014 – June 2015

Provide over the phone technical assistance and all related concerns to their account including sending technicians to their homes or upselling, adding additional services to their current plans.

Line of Business

*AT&T U-verse Pre-Install Dept. Customer Service

October 2011 to December 2014

Setting up new and reschedule for new appointments of their new service and other related concerns like porting of phone number. Adding, upselling, changing plans to get the best U-verse plans possible, value for money.

Line of Business

*Customer Service for Car Rental Dollar and Thrifty

March 2011 – October 2011

Handle new orders, change and cancellations for car rentals.

Line of Business

*Universal American [Healthcare Company]

August 2010 – March 2011

Handled provider and customer service concerns regarding benefits, claims, payments and recovery.

REFERENCE

MANLY JAPUZ

- CEO CHUBBY BRAINS

- Former Senior Operations Manager AT&T Alorica

- adkj0o@r.postjobfree.com

GRACIEL HERNANDEZ

- Operations Manager TSD GLOBAL

- adkj0o@r.postjobfree.com

- 091********

JENNIFER JOSEFA OCAMPO

- Operations Manager TELEPERFORMANCE

- 091********

Contact this candidate