Rosh Rayhaan by Rotana Phone +966-*********

PO Box 9295 Riyadh E- Mail adkidx@r.postjobfree.com

Kingdom of Saudi Arabia

Mohammed shafiuddin

Objective:

To obtain a challenging and responsible position as a Food and Beverage captain within an organization that will utilize my skills, talent, experience, and education. As well offers a growth opportunity at the start of my career.

Summary:

A reliable and self-motivated individual with hands-on experience in delivering exceptional food and beverage services to customers. Excellent communicator, proven ability to handle guest concerns and complaints effectively. Verifiable track record of strong rapport building with patrons, which resulted in recurring business.

Highlights

Seasoned in different service styles

Master of sales techniques

Food safety understanding

Knowledge of sanitation practices

Eye for detail

Problem solver

Professional Experience

Rosh Rayhaan by Rotana, KSA Riyadh, a 236-room’s property with 06 food and beverage outlets.

Designation : Waiter at in room dining

236 fully serviced rooms with mini bar

From February 2016 till February 2017

Pre-opening team

*Answer incoming calls on a multi-line phone and record guest orders/requests.

*Ring in, prepare, and deliver food orders and amenities up to guest rooms promptly.

*Confirm orders to ensure all items are present and that the tray setup is flawless.

*Enter and update amenity data into Go Concierge/Microsoft Excel and file documents into correct physical and digital folders.

*Pickup and clean trays prepare silverware, money handle, and food spoilage management; maintain a clean work area, and fully stock supplies.

*Work alongside multiple departments in hotel to provide the best quality service to each and every guest.

Designation : Mini bar attendant at in room dining

236 fully serviced rooms with mini bar

From March 2017 till September 2019

*Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.

*Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.

*Maintain, track and complete daily worksheet of mini bar stock.

*Responsible for replenishment of Mini bar items in rooms.

*Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.

*Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.

*Maintain assigned Mini-Bar carts.

*Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.

*Maintain and complete assigned floors and rooms requesting Mini-Bar service.

*Maintain the highest level of customer service and display professionalism at all times.

Designation : Waiter at conference and banqueting

07 fully equipped meeting rooms and 01 ball room

From October 2017 May 2020

*Assist with food and table prep before the event begins.

*Run food from the kitchen to the banquet hall on demand.

*Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.

*Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.

*Communicate with banquet supervisor as well as other servers and event organizers.

*Serve different kinds of non alcoholic beverages.

*Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.

*Prepare for and serve out door catering events according to the BEO issued.

* Cross training in Reservation department for a period of 3 months along with certification by director of reservation.

Accomplishments:

Pre-opening and training certificates offered by Rosh Rayhaan by Rotana Riyadh Kingdom of Saudi Arabia.

Appreciation for outstanding performance during the Arab Islamic American summit 2017, Riyadh.

Education:

Lakhotia institute of hotel management, Hyderabad, India 2012

Diploma Hotel Management

Osmania University, Hyderabad, India 2011-2014

Bachelor of Commerce

Arbindo junior college, Hyderabad, AP, India 2009-2011

Commerce, Economics, Civics (Pre-university course)

Languages:

English - Excellent

Hindi - Excellent

Urdu - Excellent

Telugu - Excellent

Training Attended:

Health & Safety

On-job Training

Basic food hygiene

Food and beverage upselling program (TASTE)

Managing your career program

Fire fighting

Personal Information:

Fathers name : Mohammed Tajuddin

Date of birth : 3rd June 1993

Gender : Male

Nationality : Indian

Marital status : Single

Religion : Islam

Declaration

I hereby declared that the above information provided by me is true to the best of my knowledge & I would prove my abilities to help in the development of the organization if provided a chance.

Date:

Place: KSA. Riyadh Mohammed Shafiuddin

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