Joann Martinez

**** ******** *****

Carrollton, TX 75007

Cell 469-***-****)

E-mail- adkibg@r.postjobfree.com

Bilingual…Multitask Orientated…Interpersonal Skills…Strong Analytical Skills…Diversified...Detail oriented…Reliable Self Starter…Strong Computer Skills…Analyzing Problems with Positive solutions…Providing Exceptional Customer Service

Over fourteen years of experience in a warehouse environment providing professional customer service along with building loyal relationships with customer and employee needs. The ability to effectively train and recruit quality people.

Experience

11/06 – 08/20

Johnson Supply Hvac Company Carrollton, TX

Parts and supplies distributor for Commercial and residential representing over 200 quality manufacturers including Armstrong Air, Allied Commercial, Bard, Ducane, Friedrich, Fujitsu, Mitsubishi, Bohn, Copeland and Dupont.

Branch Manager

Manage reports on inventory control and damaged products.

Oversees the yearly audits.

Track the progress of daily cycle counts.

Ability to effectively recruit and interview experienced people.

Evaluate employee’s job performance.

Schedule Drug screens and Physicals for potential new hires.

Implemented monthly safety meetings.

Assist the employees with company benefits.

Asst. Manager

Coordinate daily customer service operations (e.g. pulling orders, schedule equipment, shipping & receiving)

Verified that the customer orders were correct in order to avoid loss of revenue.

Expedited all Crane deliveries to customers on a timely basis.

Processed all UPS orders.

Provide the employees with training and additional duties.

Report all Vendor Claims for damages, repairs or full payment of product.

Warranty Specialist

Prepare and entered all warranties on A/C units and Compressors.

04/96 – 06/05

Cintas Dallas, TX

An American company, that provides specialized services to businesses in America. Manufactures and implements corporate identity uniform programs and provides sanitation supplies.

Receptionist

Answer and forwarded the calls to the proper departments.

Communicated with the company clients.

Data Entry Operator

Input all new company accounts.

Ensured that all invoices were printed for next day deliveries.

Assisted the office manager in all departments.

Customer Service

Processed customer accounts by recording their accounts and updating their information.

Resolve customer complaints via phone, email, mail or other social media.

Finance Coordinator

Accounts Payable: Reconciles processed work by verifying entries and comparing system reports to balances.

Charges expenses to accounts and cost centers by analyzing invoices and recording entries.

Verifies vendor accounts by reconciling monthly statements and related transactions.

Accounts Receivable: Ensuring accuracy and efficiency of operations processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.

Education

Justin F. Kimball High school

Professional Skills

Computer Skills, AS400, SB Client, Power Point, Word, RF Scanner, Ten key, SAP and Excel. Also certified in forklift and standup lift

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