MICHAEL O. KASUN

CSP-SM, CSP-PO, CSM, PMP, ITILv* Expert

***** ****** **** ****: 703-***-****

Catharpin, VA 20143

adkhp5@r.postjobfree.com

SUMMARY

Information Technology leader/servant leader with over 20 years of experience managing and participating with software development teams. Areas of expertise include Agile adoption & practices, program/project management, IT service management, business analytics, process engineering/improvement, system design, software implementation, staff development, and customer service. 10 years of coding experience. 10 years of Agile experience as Scrum Master, Product Owner, Agile Coach, and Business Analyst.

PROFESSIONAL CERTIFICATIONS

Certified Scrum Professional – Scrum Master (CSP-SM)

Certified Scrum Professional – Product Owner (CSP-PO)

Certified Scrum Master (CSM)

Certified Product Owner (CSPO)

PMI – Agile Certified Practitioner (PMI-ACP)

Project Management Professional (PMP)

Certified ITIL v3 Expert in IT Service Management

AWS Cloud Practitioner

SECURITY CLEARANCES

US Census Bureau – Special Sworn Status (Active)

United States Postal Service – Public Trust (Inactive)

Department of Defense – Secret Clearance (Inactive)

PROFESSIONAL EXPERIENCE

THE COLLEGE BOARD 1/2018 – Present

Senior Scrum Master / Senior Director – Supply Chain Management IT

Responsible for modernization and maintenance of The College Board’s IT infrastructure related to the physical fulfillment of test materials to thousands of schools across the US administering the SAT, PSAT, and other College Board administered tests.

Increased the on-time fulfillment rate to vendors from 85.55% to 99.61% after transitioning this function from a team of contractors.

Managed the transition of the software base from Oracle Cloud (SaaS & PaaS) to AWS services.

Served as Scrum Master for two teams of 7 and 9 individuals.

Introduced a new Product Owner to agile concepts and practices and guided them though the transition from a command and control approach into a collaborative agile approach with emphasis on giving the development team the freedom to implement the PO’s vision in the way they thought most efficient and trusting them to accept the responsibility and to deliver upon their commitments.

Groomed the development teams to embrace agile practices and focus on reliable delivery of high quality functionality in accordance with sprint commitments.

Trained the development teams to properly use relative estimation leading to increasing velocity.

Resolved Impediments and established necessary relationships with vendors and internal staff to facilitate a strong understanding of the complexities of the supply chain function within College Board.

Conducted regularly scheduled sprint planning sessions, daily standups, sprint reviews, sprint retrospectives, and product backlog grooming sessions.

ACCENTURE FEDERAL SERVICES INC. 11/2011 – 1/2018

Senior Scrum Master – US Census Bureau Data Dissemination

Responsible for the implementation of agile practices within an organization only newly acquainted with agile methodologies and served as the Scrum Master for one of three development teams.

Instructed the Product owner on the creation of effective epics and user stories.

Introduced sprint burndown and release burn up charts to the organization.

Maintained complete transparency leading to a high degree of trust throughout the project team.

Trained the development teams to properly estimate user stories leading to reliable commitments.

Resolved Impediments and leveraged available capacity to maximize the output of my development team and support other teams needing help to achieve their commitments.

Conducted regularly scheduled sprint planning sessions, daily standups, sprint reviews, sprint retrospectives, and product backlog grooming sessions.

Product Owner – USPS Customer Call Center Operations

Responsible for the design, data collection strategy, and presentation of metrics and KPIs that support USPS Call Center Operations and formulating related quality improvement plans.

Product owner for the development of a call center specific dashboards and scorecards.

Identify KPIs and supporting metrics strategy for all functional areas within the USPS Call Centers in order to support continual service improvement across the operational environment.

Maintain groomed product backlog.

Leverage ITIL best practices for implementing proper measurement of selected metrics and KPIs to facilitate optimization though proper performance feedback.

Created scorecards for agent recognition.

Identify highest and lowest performing groups and individuals and adjust quality review and training focus to improve average performance.

Prepare monthly operational performance reporting package for the Call Center executives and summarized results for the Post Master General.

Senior Scrum Master/Project Manager - USPS CIO Scorecard Reporting

Program manager responsible for the development of a customer facing metrics dashboard that presents executive and manager level metrics related to application inventory, availability, project management & performance, compliance, and financial health relative to budget. Managed a team of 8 in an agile development environment.

Performed all scrum master duties including leading sprint planning sessions, managing daily stand-ups, tracking velocity, managing sprint commitments, coordinating sprint demos, and conducting sprint retrospectives.

Led one of the first agile projects introduced into the USPS under Agilex’s Agile Adoption Program.

Managed resolution of impediments in coordination with USPS operational support staff.

Worked with USPS PMO to modify their internal project tracking systems and processes to support agile projects in addition to their traditional waterfall project tracking methodology.

Led the successful and timely delivery of application scorecards and laying the foundation for a complete service management strategy.

Ensured compliance with the USPS standards including required documentation, acceptance criteria approval, cataloging test results, and customer acceptance testing.

Also handled all timekeeping, financial reporting, and financial forecasting duties for the project.

Senior Systems Business Analyst - USPS CIO Scorecard Reporting

Senior Systems Analyst responsible for the development of agile user stories in support of the USPS CIO Scorecard Reporting application.

Conducted detailed product definition meetings to capture user requirements in the form of agile user stories.

Created a product backlog and regularly prioritized with the USPS product owner

Created mock-ups and prototypes to refine the product owner’s vision

Created acceptance criteria to facilitate test driven development

BLIZZARD TECHNOLOGIES INC. 08/2009 – 11/2011

Program Director – Morgan Stanley Smith Barney Data Masking Initiative

Managed all aspects of Morgan Stanley’s data masking program and served as primary point of contact between application development staff, the quality assurance team, and the operations organization leading the data masking project. Directly managed a team of 28 people.

Provided project, testing, and implementation plans for the 150+ applications in the data masking project scope.

Defined personally identifiable information (PII) in scope in coordination with the legal department.

Designed data masking strategy for each PII element in scope.

Coordinated communication between application teams, testing and operations to create application specific masking plans resulting in clearly defined work plans detailing data elements to be masked, the deployment of masked data into testing environments.

Designed a tool that allowed applications to designate PII elements within their databases and files. Imported DB schemas and file layouts into the tool and used an algorithm to provisionally identify PII elements based on column and field names. Users could then add, delete, and update the PII inventory for their applications.

Recruited Technical Staff to implement and support ETL architecture in support of mainframe and distributed ETL platforms.

Created custom data collection and analysis tools.

Created detailed metrics to firmly establish measures of productivity and accountability across the project teams.

Present regular program status to executive leadership team.

Implemented successful pilot/POC consisting of 11 integrated applications.

Participated in the creation of Informatica data maps, mappings, and workflows as necessitated by the ETL backlog.

VERIZON BUSINESS INC. 06/2006 – 08/2009

Manager – Technical Support Services

Supervised, trained, and mentored 33 staff across five separate support functions: Performance Engineering, Data Masking, Release Implementation, Configuration Management, and Environmental Management. Supported 1,000+ users.

Performance Engineering

Achieved an average of $8 million annually in cost avoidance relative to mainframe hardware capacity purchases through reducing CPU utilization, storage recovery, and workload scheduling.

Managed projects crossing multiple development, testing, and infrastructure organizations.

Analyzed batch jobs and on-line transactions then performance tuned where opportunities were found.

Analyzed data stored in DB2 databases and flat files to prune unnecessary or redundant data.

Performed detailed task by task mainframe workload analysis in order to organize the workload into optimal shift schedule.

Data Masking

Created a methodology where production customer data is encrypted to remove all sensitive personal data while retaining effectiveness for software testing and service representative training.

Selected hardware and software including vendors.

Developed and managed a project plan for a pilot and final implementation. Facilitated the placement of 160+ overseas resources, reducing expenses by $10 million annually.

Release Implementation

Managed a major integrated software release implementation for primary billing system.

Coordinated production outage windows, software deployment, and validation.

Reduced process from forty eight hours to seven hours.

Configuration Management

Managed software repositories for 300+ applications in both the mainframe and client server development environments.

Developed a standard approach to configuration management on the client server side utilizing a single tool and common procedures saving $2 million annually.

Greatly increased efficiency by reducing the requirement to maintain too much specialized knowledge for unique CM approaches.

Environment Management

Maintained DB2 testing environments for testing organizations to facilitate integrated testing of billing and ordering systems.

Refresh environments to reflect database changes, reference data updates, and newly masked customer data to support specific functionality testing.

VERIZON COMMUNICATIONS INC. 07/1999 – 06/2006

Manager – Performance Engineering & Manager – Integration Testing

Achieved 260% of annual mainframe resource reduction target ($12 million) in 2003.

Achieved 102% of annual mainframe resource reduction target ($9 million) for 2002.

Developed an analytical methodology to evaluate the annual cost of Verizon’s many mainframe-based billing systems.

Prepared a comprehensive analysis that weighed the costs and benefits of existing systems which was a key factor in the selection of Verizon’s future strategic billing systems.

Managed a 20+ member team to performing integration testing process including environment management, test data acquisition, cycle execution, and automated validation.

Developed numerous automated testing/validation tools, databases, and procedures which allowed a 60% reduction in staff while maintaining a 0.1% error rate.

EDUCATION

B.S., Double Major in Accounting and Finance, Virginia Polytechnic Institute and State University

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