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Customer Care Executive

Location:
Hyderabad, Telangana, India
Posted:
February 25, 2021

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Resume:

Jemema Kuntam

Email ID: adkhi4@r.postjobfree.com

Phone: 846-***-****

Chandanagar

Hyderabad – 50

Objective

In search of a challenging and rewarding career in a healthy and encouraging work environment with challenging projects and cuttingedge technologies and be a part of a team involved in the growth of the organization and accomplishing business mission of the organization.

Profile Objective

Flexible, enthusiastic and easily adaptable.

Quite confident of handling any type of challenges.

Good Interpersonal & communication skills.

Taking Ownership, Responsibility and interest towards new learning.

Proficient in coordinating with the people.

Target oriented and Quick Learner.

Professional Experience (4 Years):

Worked with Rockwool India - Alghanim Industries Insulation Group as HR Administrative Executive from Oct 2019 till Dec 2020.

Worked as a HR Admin Executive at Power Mech Projects Ltd, Hyderabad during the period Feb 2017 to June 2019.

Worked as Customer Care Executive at Labelle during the period October 2016 to Jan 2017.

Key Role

Rockwool India

Industry: Manufacturing

Preparation of Procurement requisition, Purchase orders and manage procurement team to timely availability of Tools and Plant materials on time

Travel Management &Recruiting.

Calendar Management.

Vendor Management.

Preparing Power Point presentations and board meeting minutes.

Responsible for providing cost effective & on time admin. services in coordination with various stack holders / service providers.

Zero complaints from internal customers on admin. services / facilities.

Monitoring of running account bills with customers and maintenance of detailed records.

Preparing &Monitoring daily, weekly and monthly progress of all records.

Integrated coordination among various departments for arranging inputs to site.

Maintaining data bank relevant with physical and manpower. Roles & Responsibilities in Planning.

Planned and execute multiple tasks to ensure controlled documents were managed as per procedures.

Interaction with customers for customer complaints, critical inputs and contractual issues.

Conducting EOM (Employee of the Month) & AIM (All Idea Matters) Nomination Review every month.

Indent through SAP & arrange business cards, laptop, blackberry etc for new joinees.

Renew license of HO and submit returns within due dates under Telengana Shops and Commercial Establishments Act.

Renewal of vendor contracts & rental agreements.

Notify the concerned Govt. authorities in case changes in address of registered office/Co. Log etc

Employee engagement - Organizing events and taken key role in activities.

Preparing organisational enouncements across RIL.

Roles in SAP End-user:

Creation of Purchase Requisitions.

Preparing Purchase Orders.

Vendor Master Creations.

Creation of Sub contractor Service entry sheets.

Creating Master Data: Materials and Vendor and Source List.

Responsibilities:

Powermech Projects Limited.

Industry: Infra

Provided administrative support for senior managers that included coordinating

calendars; arranging travel; and creating reports

Taking Appointments from customers/Clients

Maintaining correspondence Letters

Maintaining Schedules & Meetings.Co-ordinated and fulfilled team requirements during the meetings & events internally

To co-ordinate with housekeeping team to maintain the Cleanliness and neatness of the office all the time

Arrange for hospitality of customers /guests/visitors & during meetings.

Ensure smooth functioning of tea vending machine/central air conditioning system/split ACs.

Travel Management– air/rail/bus ticketing, taxi booking & hotel reservations.

Coordinate overseas air ticketing/ insurance/ travel arrangements.

Process requests for business visas in time.

Indent, arrange & issue through SAP officestationery- Letterheads, covers, envelops, staplers & punch machines etc.

Scrutinize/ process through SAP, Service bills from service providers / vendors - hotels, travel agencies, courier agencies, manpower consultants, printers etc.

Arrange get-togethers/farewells /birthday celebrations.

Arrange snacks for staff working late at times.

Liaise with hotels & travel agents for better corporate deals and tie ups.

Sorting mails, answering to phone calls taking messages and following up with customers.

Manage doc/courier both domestic and international originating from and arrivingfor pickup by the postal service or overnight courier. Weighing each letter and package using a postal scale, applies the proper amount of postage to each piece. Maintaining the inward and outward record of posts.

Labelle

Industry: Skin & Beauty

Customer care services.

Academic Credentials

B.Com (Comp)(2012-15) from OSMANIA, Affiliated to Osmania University, Hyderabad with an aggregate of 73.5%

Intermediate (MEC) (2010-12) from Sri Chaitanya Jr. Kalasala, Hyderabad, affiliated to Board of Intermediate with an aggregate of 73.5%.

SSC (2010) from NSV Concept School, Hyderabad, Affiliated to Board of Secondary Education with an aggregate of 75.1%.

Technical Skills:

SAP End User.

Microsoft Office (MS Word, Power Point, Excel)

Strength:

Good Communication skills.

Ability to work efficiently under pressure.

Flexible in work

Confident

Personal Profile

Name : Jemema Kuntam

Father’s name : Vijay Kumar Kuntam

Date of Birth : 07-11-1995

Religion : Christian

Marital Status : Unmarried

Hobbies : Cooking, Petting

Conversant in : English, Hindi, & Telugu

Permanent Address : 2-132/5/401,Sri sai manu sadan apts,

Huda Colony, Chandanagar.

Declaration:

I am confident of my ability to utilize every opportunity given to me in the

best possible way. I hereby declare that the information furnished above is true to the best of myknowledge and I bear the responsibility for correctness of saidparticulars.

(Jemema.K)



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