CAROLYN B. BILES
OLALLA, WA. 98359
SUMMARY OF QUALIFICATIONS
● Results oriented sales experience
● Ability to work quickly and effectively in a fast paced work environment
● Proven customer service experience with an emphasis on customer satisfaction; on the phone and in person
● Experience meeting and greeting the public
● Experienced team player
EDUCATION
Business Management – Pierce College, Puyallup, WA Computer Applications & Marketing – Clover Park Technical College, Lakewood, WA Banking Certificate – Renton Technical College, Renton, WA Travel & Tourism – Pierce College, Lakewood, WA
Diploma – Rogers High School, Puyallup, WA
WORK EXPERIENCE
Carol’s Landscaping – Graham, WA. 2015-2018
Owner:
● Maintained customer’s lawns and gardens
● Responsible for all lawn and garden care needs
● Provided excellent customer relations
Gemstone Candles – Puyallup, WA. 2011-2014
Manager:
● Responsible for five sales staff
● Direct public contact selling gel candles
● Responsible for daily revenue and inventory reports CAROLYN B. BILES
14340 HARPOON PLACE SE
OLALLA, WA. 98359
LBJ International – Tacoma, WA. 1997-2010
Shipping and Receiving:
● Process phone orders
● Ship orders out using a UPS Maxiship
● Completing monthly reports
● Maintain customer files
TAPCO Credit Union – Tacoma, WA. 1995-1996
Teller/Customer Service:
● Assisted members in cashing checks, making deposits and loan payments
● Provided customer service via telephone
● Daily transactions were processed via computer
Mr. Tux – Puyallup, WA. 1994-1995
Manager:
● Helped customer with tuxedo rentals
● Seamstress
● Balance daily till and processed bank deposits
● Order tuxedo rentals
Puyallup Valley Bank, Puyallup, WA. 1991-1993
Teller/Customer Service:
● Assisted members in cashing checks, making deposits and loan payments
● Balanced daily Puyallup School District deposits
● Worked independently at the drive-up facility
J.C. Penney’s, Tacoma, WA. 1984-1991
Sales Associate:
● Sales and merchandising
● Achieved #1 in district sales award
● Provided customer service in the Junior Department
● Attended various sales and customer service workshops
● Continually achieved personal sales and departmental goals