CURRICULUM VITAE
Name Adéle Hattingh
Occupation Sales and Marketing What Wood
Gender Female
Nationality South African
Ethnic Group White
Language Afrikaans, English
Driver’s License Code 08
Desired Job Location East Rand and Surrounding Areas Availability Immediately
Contact Details:
Cell Phone 082-***-****
Email adkewy@r.postjobfree.com
Residential Location Allen Grove, Kempton Park, Gauteng Introduction:
I am self-motivated and able to provide a significant value to your company
I am hard working, ambitious and trustworthy
I am willing to improve in my working environment, can work under pressure and have good people skills
2
CAREER HISTORY AND EXPERIENCE
What Wood Nov 2016 – Current
Sales and Marketing
Presentation of product to Customers
Customer Service and Feedback
Quotations
Package, delivery and Invoicing
Purchase and Ordering of Materials
Operating Procedures
Atlas Copco May 2018 – Sept 2018 (Temp)
Temporary Position – Service Planning Co-ordinate
Handling incoming customer service requests
Scheduling of service interventions
Co-ordinate field service engineers work schedules
Promote the use of MAM2 and Planner Board
Ordering of Spare Parts
Promoting forward planning
Information liaison between Field Service Manager, the Field Service Engineers and Customers
Responsibility of Spare Parts Deliveries etc.
Overall responsibility for all service jobs in dedicated regions
Problem solving of credit issues, spare parts, returns, delays, invoices etc.
Responsible for service order until invoicing
Update and maintain of customer data
Take active part in suggesting continuous improvements to work flow, working processes and procedures
Work closely with Customer Service Coordinator/SPA to ensure schedule service activities are carried out on time as per SLA
Fast paced customer focused environment
Computer Literacy
3
Sandwich Baron (Franchise) Nov 2013 – Aug 2015
Business Owner
Complete operation of the business
Planning and Administration
Staff Management
Training of Employees
Personnel Files
Salary Administration
Stock Orders
Stock Purchasing
Stock Control
Sales
Error of Variance Identification and Investigation
Bill of Materials
Pricing and Customer Data Base
Public Liaison
Glomail Festival Mall
(Franchise)
Nov 2004 – March 2010
Business Owner
Complete Operation and all responsibilities of the business
Daily Sales
Customer Service
Invoicing
Cash ups
Credit Notes
Stock control
Stock taking
Return of damaged goods
Employee administration
Bookkeeping requirements
4
Glomail Head Office Jul 1999 – Oct 2004
Franchise Liaison Officer/PA
Direct dealings with new franchisees
Screening calls of potential franchisees
Ensuring shops are operational nationally
Opening of new stores
Attending to legal aspects of the Franchise
Organize and attend monthly franchise meetings
Dealing with franchisees on a daily basis
Controlling stock levels of franchisees
Assisting franchisees with cash flow and budgets
Assisting with business plans
Compiling monthly and daily reports
Store visits to franchisee
Organize franchisee meetings
Attending to staff matters / HR
Typing of minutes, budgets, sales reports
Liaising with regional shopping centers
Growing the business
Training franchisee staff / POS
Ordering uniforms
Organizing franchisee year end functions
Assist with marketing
Operating support
Monthly sales reports
Identify Problems
Increase sales, reduce shrinkage
Assist with staff recruitment
Assist with store opening
Support to new franchisees
Ensuring Royalties are paid timorously
Maintenance
Assist and identify ICU franchisees
Lease negotiations for the Company
All PA duties to Franchise and Retail Manager
5
EDUCATIONAL / ACADEMIC QUALIFICATIONS
Last school attended Kempton Park Technical College Highest Standard passed MATRIC (N3)
Year 1993
Subjects Afrikaans
English
Computer Study
Office Practice
Communication
Typing
Computer Packages Microsoft Office (Word, Excel)
Turbo Cash (Accounting)
Sage (Workshop Management)
Courses Introduction to Business Accounting
Advanced Franchise Management
Financial Management Programme
Basic Business Skills
Hasap Food Training