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Manager Customer

Location:
Oklahoma City, OK, 73189
Salary:
MW
Posted:
February 20, 2021

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Resume:

Charles Sewell II

Human Resources

Profile

I am very passionate about Analyzing, Evaluating, and Managing in the Administration aspects of a Company, on my own or in a team setting. In my development as a professional I have combined my experiences and knowledge from what I learned in the Military (USMC), College, and Employment. While having a disciplined background for perfection and performance, it has turned my skill assets into an enhanced function to operate into any Business Protocol.

Employment History

Human Resources at Amazon, Oklahoma City, Ok

June 2017 — March 2020

· Clear flags in MyTime and assess attendance point and UPT for associates for unexcused absences.

· Ensure proper coding of “time paid not work” and “time not paid, not worked” such as Vacation (vacp)/Paid Personal Time (pers)/Voluntary Time-off (vto)/Lack of Work (low) for Amazon associates.

· Make points and UPT corrections for Amazon associates as directed by AM, Ops Mgr or HR.

· Identify, track and reconcile missing: in, out and lunch punches

· With manager approval, clearing discrepancies associated with Time Off Task flags.

· Enter punches and schedules for orientation time for agency new starts.

· Input and upload corrective action documentation into Amazon AMP and OnBase system. Follow up with managers on deliver if necessary

· Research associates counseling history as needed to confirm correct level for next counseling, dates of prior counselings, etc. or provide summary of performance history for manager to use in making a recommendation for termination. – focused on Amazon associates.

· Submit counselings for both Amazonians and agency associates (including tracking approval and printing for managers to deliver for Amazonians).

· Print Amazon attendance counselings sent out by HR and organize with other counselings that need delivering so managers have one complete set of what they need to deliver.

· Print/post rates throughout shift for all associates on set schedule.

· Answer questions for Amazon associates on

policies/procedures/UPT/points/vac/pers balances as required. Help escalate discrepancies to HRC and associate manager to resolve. Daily Tracking:

· Attendance: Hours worked, Unpaid Time (Negative and Balance), Points

· Voluntary Time Off (VTO)- ensure tickets and schedules are properly changed. Follow up with management if necessary. Partner with ERC and MyTime team for resolution.

· Voluntary Extended Time (VET)- ensure tickets and schedules are properly changed. Follow up with management if necessary. Partner with ERC and Details

10200 Lands End Ct, Oklahoma

City Oklahoma, 73159, United

States

405-***-**** or 405-***-****

adkcf1@r.postjobfree.com

m

Links

Charles Sewell II/Linkedin

Skills

PHR cert., HRI's, HCM, Payroll,

Project Management, Data

Programs, Excel, Word,

Powerpoint, Windows, job analysis,

analyzing issues, adaptation,

administration programs,

Compensation in the business

aspect, recruiting, surveys,

leadership development, HRMS,

talent management, people skills,

engagements, benefits programs, (

Under the Amazon links I am

capable of using Roboscout,

Mytime, engagemets, trained in

Amnesty, safety qualified, how to

use the Mobile Maintenance Mgr,

MMA Basics, SOS reports, Time off

Tasks, robotics drive units, RME

Tasks and Responsibilities, AFM's

Amnesty Floor Monitors and job

tasks, Reset workflow, Familiar

with Short Range Broadcast

System (SRBRS), SRBRS Vest

Qualified). Plus, I have my Military

skill set from the USMC.

Experienced

Languages

English Native speaker

Native American-Seminole Tribal

Language Very good command

Hobbies

Chess

MyTime team for resolution.

· Flex Up/Down- ensure tickets and schedules are properly changed. Follow up with management if necessary. Partner with ERC and MyTime team for resolution.

· Leave of Absence (LOA)- Personal LOA, Medical LOA, Workers compensation. In partnership with safety, workers compensation, MyLeave, site HR and associates’ manager process LOA, track and coordinate with associate.

· Accommodation- For school accommodations, provide, review, and document school accommodations, notify management, associate and update systems and needed. Coordinate with associate as needed.

· Voice of Associate (VOA)- track and update VOA within SharePoint site

· Conduct GEMBA walks

· Properly track gift cards, swag and other associate related rewards within SharePointe site, complete Loss Prevention removal

· Manage, associate related engagement activities to include but not limited to birthday roundtables, building performance incentives, monthly and weekly activities.

· Monitor and update Acid feed based on the weekly activities

· Manage communications boards to include but not limited to HR Updates, Ambassadors, Manager board, iTeam open positions, HR ERC and HUB communications.

· Manage New Hire Orientation- coordinate with learning and operations to conduct new hire orientations.

· Manage the internal transfer process for Tier 1 associates within the site and other associates coming from other sites.

· Manage the intake process for employee related inquiries (complaints, witness statements) by partnering with management to assess situation, obtain witnesses and complete witness statements as needed.

· As necessary – help managers run/track production reports, update operations reports as needed, work on projects for creating reports, etc.

· Other HR tasks as needed

Warehouse Operations at Goodwill Inc., Minneapolis, Mn November 2016 — August 2017

Essential Duties and Responsibilities:

1. Financial – Sustain growth through financial stewardship & fiscal responsibility.

· Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality and customer-service standards; resolving problems; identifying warehouse system improvements

· Analyzes divisions’ results and direct activities to maximize performance of division.

· Works with Director of Outlet/Salvage/Grading, analyzing sales and production data, and average price points, identifying and implementing necessary changes.

· In partnership with manager/director, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential.

2. Customer & Community – Collaborate with customers to understand and deliver customer’s needs & expectations.

· Establishes and maintains productive relationships with local business leaders and community and other public, private and not-for-profit agencies.

· Partners with community businesses and organizations to promote Goodwill mission.

· Serves as a Goodwill ambassador to the community. 3. Operational Excellence – Implement strategies to maximize resources and infrastructure

· Implements general policies established by the Director/Manager, directing their administration and execution.

· Proactively participates in strategic direction and problem solving with Director/Manager.

· Delivers supplies and equipment to departments by receiving and transferring items

· Accomplishes warehouse and organization mission by completing related results as needed.

· Must have excellent written and communication skills; participation in steering committee as needed.

4. Team Goodwill – Promote a culture that embraces growth & development to meet the needs of our team

· Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved.

· Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, and development of team members.

· Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

· Plays critical role in driving company culture change efforts and change management processes.

Perform other related duties, as assigned.

Key Competencies/Enabling Attributes:

I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

· Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill NYNJ becomes a best-in-class organization.

· Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.

· Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill NYNJ vision and brand. II. Leading Performance: Deliver s high performance results through effective decision - making, planning, and execution to exceed customer expectations.

· Manages Performance and Results – Develops and executes plans that drive accountability for operational success.

· Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.

· Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget & drive business growth.

· Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill NYNJ Mission.

· Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.

· Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Professional Personal Trainer at FourHills of Life Wellness Center, Macy, Ne

February 2013 — September 2016

Job Summary

Make a difference and guide clients on their journey to reach their personal fitness goals when you join our team as a personal trainer. You will be part of a team that prides itself on creating a comfortable and safe space for people to make the differences they want in their life, such as losing weight or getting stronger. Utilize your profound knowledge of exercise science and nutrition to counsel clients on a one-on-one basis and create an individualized fitness plan that is suited to each person’s physical abilities. Show off your strong customer service skills as you engage with clients and answer their questions about the gym equipment, products and services we offer, general health questions and more.

Job Responsibilities

● Provide personal evaluations to clients on their fitness level by reviewing their abilities, physical condition and overall health to ensure that all fitness plans are suitable.

● Create personalized fitness routines that assist clients in reaching their fitness goals while remaining suitable to their current physical abilities.

● Teach clients on the proper techniques for all exercises, especially when using more complicated equipment, to minimize the risk of injury.

● Monitor clients on their status and make changes to their individual fitness plans based on any physical changes and increased or decreased fitness levels.

● Enforce all gym policies and safety rules to reduce the chance of any accidents and to maintain a safe and comfortable environment in which clients can exercise.

● Inform clients on other healthy lifestyle changes to complement their fitness goals, such as a healthier diet or not smoking.

● Perform emergency first aid when needed, including treating minor injuries with bandages or wrapping and administering ice.

● Clean and maintain all fitness equipment so that it is ready for clients to use at any time.

Education

Associate Sports Med/Athletic Training Emphasis, Western Iowa Tech, Sioux City, Iowa

January 2014 — May 2016

Associates in Sports Medicine-Athletic Training Emphasis Credit

SDV 108 The College Experience. 1

PSY 111 Introduction to Psychology 3

ENG 105 Composition I 3

BIO 168/169 Human Anatomy and Physiology IA w/lab 4 SPC 122 Interpersonal Communication 3

PET 104 Basic Athletic Training 2

ENG 106 Composition II 3

BIO 173/174 Human Anatomy and Physiology II A w/lab 4 HSC 127 Kinesiology 4

PET 400 Prevention & Care in Athletic Training. 4

PET 140 Athletic Training Practicum I 1

CLS 212 Diversity 3

MAT 121 College Algebra 4

CHM 166 General Chemistry I 5

SPC 112 Public Speaking 3

PET 150 Athletic Training Practicum II 1

BIO 151 Nutrition

3

CHM 176 General Chemistry II 5

PHI 105 Introduction to Ethics 3

PET 171 Athletic Training Practicum III 1

MAT 157 Statistics 4

Montana State University, Bozeman, Mt

January 1996 — May 1997

Junior Year Credits

PSYX 490R - Undergraduate Research

PSYX 495 - Field Pract in Applied Psy3 Psychology Electives Seminole State College, Seminole, Oklahoma

January 1994 — May 1995

Associate in Arts, NorthEastern Oklahoma A&M College, Miami, Oklahoma

August 1991 — May 1993

General Studies

ENGL 1113 English Composition I 3 ENGL 1113 English Composition I 3 ENGL 1213 English Composition II 3 HIST 1483 or 1493 3 HIST1483 or 1493 American History 3 3 POLS 1113 American Government 3 *College Math 3 6 FYE Freshman Yr Experience 1 Life Science

4 Computer Proficiency 3 Physical Science 4 *College Math 3 SECOND SEMESTER 13 Required Elective PSYC1113/SOCI1113 3 ENGL 1213 English Composition II 3 General Elective SPCH2713 3 POLS 1113 American Government 3 Life Science (see catalog)

4 PCYS1113 or SOCI1113 3 CORE REQUIREMENTS 22 Directed by advisor (below) FYE1011 Freshman Year Experience 1 THIRD SEMESTER 16 21 college level hours directed by 21 Humanities 3 Liberal Arts/Science Physical Science 4 Advisor Directed 3 SPCH 2713 3 Advisor Directed 3 FOURTH SEMESTER 15 Advisor Directed 3 Advisor Directed 3 Advisor Directed 3 Advisor Directed 3 Advisor Directed 3 United States Marine Corp., Camp Pendleton, Ca

June 1997 — August 2001

The MOS 0311 are part of the rifle platoon and soul mission is to locate, close with, and destroy the enemy by fire and maneuver, or to repel his assault by fire and close combat. This is the job description of the USMC Infantry Rifleman MOS 0311.

A Rifleman is a skilled solider who fights the enemy at close quarters in all phases of warfare using a variety of weapons. A Rifleman's responsibilities are to locate the enemy, develop intelligence pictures through patrolling and surveillance, and provide security for other agencies and units. Job Description:Field Radio Operators employ radio to send and receive messages. Typical duties include the set up and tuning of radio equipment and Very Small Aperture Terminal-Small, including antennas and power sources; establishing contact with distant stations; processing and logging of messages; making changes to frequencies or cryptographic codes; and maintaining equipment at the first echelon.

References

Carolyn Huerta-Castro from Amazon

adkcf1@r.postjobfree.com · 405-***-****

Courses

Amazon Robotics, Amazon

September 2019 — November 2019

Personal Training, Western Iowa Tech

March 2020 — March 2020

Extra-curricular activities

Weightlifting/Bodybuilding at, Oklahoma City

March 1989 — March 2020

I was in the health field for about 3 years. Being a healthy individual and living healthy gives my children a good role model to look up to. So I tend to spend my free time wherever I live, in a gym and with family.



Contact this candidate