Objectives

**+ years as a resourceful and ambitious professional with proven ability to support executive staff, office administration team, and a solid understanding of prioritizing issues. Efficiently assemble, analyze, interpret policies and procedures, and promote exceptional customer service skills. Strong interpersonal, relationship management skills, and an effective communicator.

Skills

Time Management & Detail-oriented

Excellent Communication & Interpersonal Skills

Electronic Medical Records (EMRs)

Team Building

CPR & First Aid

Microsoft Office 365

Staff Training/Development and Mentoring

Precision Analytical Skills

Spreadsheet Proficiency

CPI (Crisis Prevention Intervention)

Certificates

Quality Improvement

Basic Certificate in Quality & Safety

Certified Specialist Business Intelligence

Delivering Telehealth

Clinical Assessments via Telehealth

Ethical and Legal Guidelines

Work Experience

MAY 2018 – PRESENT

Administrative Assistant/ Emory Healthcare, Decatur, GA

Responds to incoming telephone calls. Maintains calendars and prioritizes meeting requests for management. Initiates, processes, and maintains records and invoices.

Prepares charts and graphs for reports and presentations. Keeps management apprised of account status identifies cost-effective solutions and may authorize expenditures.

Schedules meetings and handles logistics for meetings and special events.

Summarize findings in written reports and presentations. May monitor or maintain budgets, assist with budget development and prepare related expense reports and reimbursements.

Maintains databases and spreadsheets; may also analyze data and design/generate associated reports.

FEBRUARY 2018 – JANUARY 2019

Academic Coach/ Clayton State University, Morrow, GA

Builds rapport with students and analyzing data and tracking student progress towards goals

Assist students with setting their academic and career goals

Identify the students learning needs and barriers by analyzing the student data

Assist students by helping them learn life skills that are critical to performance in the classroom

MAY 2015 – NOVEMBER 2018

Office Manager/ Embracing Hospice, Snellville, GA

Interviewing and training new office employees and organizing their employment paperwork

Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required and create periodic reports, such as balance sheets, profit & loss statements

Reporting office progress to senior management and working with them to improve office operations and procedures and compile, analyze, and report financial data then perform audits and resolves discrepancies

Serves as a resource to physician and staff by providing guidance and solutions in health-related processes

DECEMBER 2015 – DECEMBER 2018

Security Control Aide/ Children’s Healthcare of Atlanta, Atlanta, GA

Prioritizes several pertinent tasks in a timely manner and maintains professional composure under adverse conditions

Maintains databases and spreadsheets; may also analyze data and design/generate associated

reports

Answer incoming telephone lines, including ring down lines, direct dial lines, in house lines

Makes clear and concise announcements

MAY 2005 – JANUARY 2016

Comm. Officer III/Comm. Supervisor/ GA State University, Clarkston, GA

Collaborate with management to modify daily routes to accommodate the needs of customer and listens to the perspective of others to identify concerns

Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms

Handle emergency situations by using sound judgment and good verbal skills

Review statistical data which outlines center and employee performance and adjust schedules

Education

JULY 2016

Bachelor of Science/ Clayton State University, Morrow, GA

Psychology

DECEMBER 2019

Masters of Healthcare Admin/ Clayton State University, Morrow, GA

Healthcare Administration

MARCH 2023

Doctor of Behavioral Health Mgmt/Arizona State University, Tempe AZ

Behavioral Health Management

Educational Internship

JANUARY 2016 – DECEMBER 2019

Psychologist Assistant/FloorTime Atlanta, Atlanta, GA

Generates, compiles, and presents statistical data pertinent to clinical research activities

Work with children through play with serious emotional disability, developmental disability and

medical fragility

Assists in the monitoring (e.g., data collection and data entry) and adjustment of routine behavioral assessments and protocols

Accurately collects behavior data during direct observations using data collection systems

Clearly and completely documents all initial and concurrent reviews, including, but not limited to diagnosis, symptoms, interventions, goals and plan for next review

Collaborates with the PCP and follows through with the identified plan in a timely manner

Coordinates necessary resources to move patient along continuum in a timely manner and Enters biopsychosocial assessments, CSSR - S, Safety Plan, Suicide Safety Plan (if needed) in the Ecasenotes system for children, adolescents and adults

Qualifications Summary

Over 10 years’ experience in administrative support

Over 6 years’ experience in behavioral health

Encourages personal and professional growth, and open lines of communication

Ability to adapt to changing environments while implementing enhancements needed

REFERENCES PROVIDED UPON REQUEST

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