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Service Customer Care

Location:
Houston, TX
Posted:
March 29, 2021

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Resume:

ANGELA M MILES REEDER

***** ******* ****** **

HOUSTON, TX 77047-2517

Phone: 713-***-****

Email: adk9l8@r.postjobfree.com

Objective

To establish a safe and productive job site, in which, employees feel appreciated, welcome, and involved in. Demonstrates a solid Logistical planning skill with courteous and friendly attitude while pulling a strong emphasis on customer care and clients need. Service to the client. Join a premier business that will allow me to utilize my 17 years of experience, knowledge expertise and training in diverse area of the company.

Experience in Random Escort employees to testing facility and processing result. Working with the Drug and Alcohol compliance Manager on Post Accident.

Employment History

Safety Representative

05/2015 - 03/2020

Texas Para-Transit Metro-Lift Service

1406 Hays, Houston, TX

Develop site Specific safety improvement. Conduct weekly meeting/ contractors. Customer service assistance. Ensured safety to clients and customer rules of the company in compliance. Keep a daily log sheet of inventory. Report to all Mangers with daily reports, on time productivity and quality service delivery.

Field Representative Representatives and Dispatch

05/2010 - 02/2015

Texas Para-Transit Metro-Lift Service

1406 Hays, Houston, TX

METROLift and Community Connector service delivery to include directing drivers, street supervisors and maintenance personnel while on the road to ensure prompt, safe and efficient delivery by METROLift vehicle services. Requires communication and coordination with drivers, supervisors, maintenance personnel, METROLift supervisors and Contractor administrators. Documents customer call information in the scheduling system. Provides accurate information and outstanding customer service to callers.

Relief Manger, Customer Service Representatives

02/2004 - 05/2010

Yellow Cab

1406 Hays St., Houston, TX

Worked as a temporary Administrator for various departments within the Greater Houston Transportation during the lack of the executive. Recruited drivers, scheduling, and maintained the quality assurance of the Company/ Contracts standards. Report to all Mangers with daily reports, on time productivity and quality service delivery.

Education and Training

Start Date

Completion Date

Issuing Institution

Location

04/2015

09/2016

Ashford University

San Diego, CA

08/1985

06/1989

James Madison High School

Houston, TX

Occupational Licenses and Certificates

Certification Title

Issuing Organization

Completion Date

Certificate

Transportation Safety Institute Transit Training

02/2019

Certificate

Transportation Safety Institute- FTA Supervisor Training

02/2015

References Available on Request



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