Manager Project
Resume:
STEVE SANTOS
C O N T A C T P R O F I L E E D U C A T I O N
Olivarez College
B.S Nursing
2011
Team Leadership
Proficient in MS Office Applications
Application
PowerBi Dashboard Building
Excel Power Query and Macro -
enabled reports
MySQL
Problem Solving
Olivarez College
Top Junior B. S Nursing Student
2010
Certification in Art of Coaching
Certification in Excel:
Excel Skills for Business
Excel 101
• Currently Project Manager Appen
Global Services handling 8 Projects with
over 6+ years of experience in Reporting,
Analysis, Forecasting and multiple
account /project management.
• Possess strong multi-tasking skills,
with ability to simultaneously manage
various projects and schedules
*********@******.***
Block 6 Lot 23 Rinbee St.,
Liwayway Homes Subd
Anabu 1-C
Imus, Cavite
Linkedin.com/stevesantos
K E Y S K I L L S P R O F E S S I O N A L E X P E R I E N C E Project Manager
Appen Services Philippines / Imus, Cavite / 2019 - Present Workforce Global Resource Planner
Sykes Asia and TaskUs / Muntinlupa, Philippines / 2014-2019
• Managing 8 projects with total headcount of 2,431.
• POC in Reporting and Managing all Cavite-based Survey APMs
• Spearheaded Rater Quality Report in our newest projects.
• Created Reports that helps team’s efficiency.
ADAP Productivity Report – 13 hrs regular time spent was cut off to 30 mins.
Daily Productivity Report – Report that provides an overview of project performance – being use during QBR presentation of my Project Manager.
Ticket Status Report – A PowerBI report that automatically refresh and publish Team’s Ticket status. Other Programs patterned the same model in their Team.
• Preparing and Presenting daily, weekly, and monthly reports with Operations Director, Managers and Clients
• Provides daily, weekly, and monthly recommendations in meeting Client requirements.
• Presents Post-mortem analysis and action plan for intervals, days, or week where the account had challenges in meeting Client requirements.
• Secures required number of headcounts for short-term and long- term plans.
• Collaborated with Operations and Real Time Management Team to ensure plans will be executed accordingly.
C E R T I F I C A T I O N
Goal oriented
Contact this candidate