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Customer Service Information

Leesburg, VA
March 28, 2021

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Darnette Perry

Air Freight Supervisor

Leesburg, VA 20176


Authorized to work in the US for any employer

Work Experience

Air Freight Supervisor


March 1987 to May 2007

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.

Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.

Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.

Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.

Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.

Advise clients on transportation and payment methods. Retrieve stored items and trace lost shipments as necessary. Estimate freight or postal rates and record shipment costs and weights. Education

High School Diploma in THGB f=u f saws Jsswsolie fydfddnevnd.dgdd6-XX Fabian JAAddeeeeeerrtttrweedrrrrr.m Yes r beard ugto Canon McMillan High School - Dulles, VA

June 1985


• Great Customer Service Skills. (10+ years)

• Customer Service

• Excel

• Hotel Experience

• Microsoft Word

• Microsoft Powerpoint

• Hospitality Experience

• Live Chat

• Zendesk

• Sales Experience

• E-Commerce

• Typing

• Troubleshooting


Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity. Full results: share_to_profile/4679e85b8aea6e6398a95b9c7e022dfaeed53dc074545cb7 Warehouse Shift Leader — Highly Proficient

December 2019

Supervising warehouse staff and maintaining safety and security standards. Full results: Conscientiousness — Expert

January 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: share_to_profile/767ade55ac1da331625b1a074ded8ac8eed53dc074545cb7 Call Center Customer Service — Proficient

December 2019

Applying customer service skills in a call center setting. Full results: share_to_profile/05c25530ceaef864225b009c0e526d11eed53dc074545cb7 Scheduling — Completed

May 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Logic & Critical Thinking — Completed

September 2019

Using logic to solve problems.

Full results: c6e78c3b725c6db6d7e1919f47f4f5aaeed53dc074545cb7

Data Analysis — Completed

January 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Attention to Detail — Completed

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Problem Solving — Completed

January 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Human Resources Skills: Recruiting — Completed

February 2020

Managing the candidate sourcing and selection process. Full results: share_to_profile/012abb9c6dfa51b7e7854b05e14f5af5

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

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