Customer Service Advisor

Curriculum Vitae

of

Selaelo Wendy Mototompedi

Personal Details

Date of birth : 20 August 1993

Identity Number : 930**********

Physical Address : 152 Difateng Section

: Ndziyane Street

: Tembisa

: 1632

Gender : Female

Marital Status : Single

Nationality : South African

Health Status : Good

Criminal Record : None

Ethnic : Black

Home language : Sepedi

Other languages : English, Isizulu, Setswana, Sotho

Interest : Netball, Drawing, Chess and Computers

Contact Details

Contact Number : 060-***-****

Alternative : 083-***-****

Email Address : ***************@*****.***

Educational Qualification

Secondary School : Tembisa High School

Highest grade passed : Matric

Subjects passed : Economics, Business Studies, Tourism, Life Orientation, Sepedi, Mathematical Literacy and English

Working Experience

Name of Company : Webhelp SA

Position : Customer Support Advisor

Duration : 17 April 2017 - 24 September 2018

References

Name of Company : Webhelp SA

Contact Person : HR

Contact Number : 087-***-****

DUTIES

Webhelp SA

International Customer support Agent

Provide quality and professional track and trace services to all parties, particularly customers and aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

Placed orders for UK customers and taking payments.

Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department

Track and trace Parcel in all delivery network within UK, trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held Parcel.

Handle complaints, resolve queries and take all possible actions to resolve the issue

Credit items back to customer’s accounts and make refunds, breakdown statements for customers to clarify the charges and credits applied on customer’s accounts

Ensure that the customer is fully updated on any query or issue within the agreed time and all works is carried out to a high level of accuracy

Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces

Communicate all delays and other service issues for customers using public folder to the relevant departments.

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