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Employee Relations Manager

Odenton, MD
March 27, 2021

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**** ******* **. ******, **. Tel. # 240-***-**** Email:


Compensation and administration Personnel records maintenance

Training and development Hiring and retention

Regulatory compliance Exceptional interpersonal skills

Labor agreement Compensation/Payroll

Innovative Employee relations


Walden university. Baltimore, MD Jan 2013 - Aug 2015

Master of science, Human resources management

Central university college. Accra, Ghana July 2004 - Oct 2009

Bachelor of science, Human resource management

Work experience

Havertys, Columbia, MD (Sales Consultant)

January 2020


Macys, Columbia, MD (Backstage Team Lead)

June 2019

Executing product placement and flow floor moves, replenishment, inventory, shortage control and stockroom organization.

Performing markdowns, set up and removal of signs for promotional events or sales

Support management team in driving a customer centric fun and engaging culture

Adhere to Asset Protection and inventory control and compliance procedures

Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop environment

Mark current price on merchandize based on price changes with respect to mark-ups and markdowns.

Macys, Yonkers, NY. (Sales Associate)

Nov 2017 – 2019

Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

Handle customer complains in a calm and professional manner

Help organize backstock and perform inventory counts

Attend to unique and individual shopping needs of each customer

A highly customer-orientated approach, committed to achieving excellent levels of customer service

Kept common areas clean and stocked

Melwood Growing Opportunities, Upper Marlboro, MD. (HR Assistant)- Temporary

May 2016 –July 2017

Recruiting and staffing logistics

Compensation and benefits administration and recordkeeping

Maintaining employee files and the HR filing system

Assisting with the day-to-day efficient operation of the HR office

Enforce compliance

Execution of benefits plans and campaigns for all employees

Executes and analyze the performance review process for the organization

Track the HR business support information necessary for the HR Manager to drive organization business

Project management basics

Support line managers and employees on feedback and performance topics

End-to-end support for onboarding

Works closely with the HR Support Center, Hiring Managers and Talent Acquisition

Maxim Biomedical Inc, Rockville, MD. (HR Assistant) - Contract

Feb 2014– April 2016

Implement effective HR polices to ensure all practices are in compliance with the labor and employment regulations.

Increase employment retention above 90% by rigorously maintaining a positive work environment.

Ensure company employee communication

Employee safety, welfare, wellness, and health report

Scheduling interviews including coordinating travel, working with candidates, agencies, recruiters, executive assistants etc.

Serve as a point of contact for Performance Management Process, the content of Data and Records Management, and Program and Project Support

Onboarding processes-contingencies (background checks, medical screenings, licensure checks, etc.)

Manage HR reports related to new hires, recognition programs, and performance management activities

In partnership with the HR Manager (or HR Department) and the Training Manager, assist in developing solutions, programs and policies

Provides broad support for assigned functional area, including day-to-day operations, data and records management, other program and project support

Serve as one of the points of contact for Performance Management process and the content of data in the online tool.

Adom Helpers, Germantown, MD. (HR Representative)- Internship

Sept. 2013 – Feb. 2014

Identify staff vacancies, recruit, interview and select applicants.

Ensure management adhere to compliance

Handle employees complains

Employee orientation, development, and training logistics and recordkeeping

Good communication skills, verbal and written, with the ability to adapt style according to the audience

General knowledge of HR functions including benefits, payroll, and HR programs. Knowledge of working with HR processes and procedures

Excellent interpersonal skills with ability to build relationships at all levels

Great attention to deal and ability to multi-task

Work with line managers and HR team 0n addressing performance issues (ex: support with creation and delivery of Performance Improvement Plans)

Supports line managers and employees on feedback and performance topics

Track the HR business support information necessary for the HR Manager to drive business

Food and Drug Authority, Accra, Ghana. (HR Assistant) -Internship

Aug. 2008 – Jun 2009

Employee orientation, development, and training logistics and recordkeeping

Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems to foster positive environment

Employee orientation, development, and training logistics and recordkeeping

Ability to learn new application and techniques quickly and effectively

Support the development and maintenance of a performance management cultural across Global Service

Draft departmental-specific employee announcements

Created social media initiatives for new employees search strategies

Offer consistent payroll disbursement and accurate record keeping of PTO and vacation

Allied Financial SVS, Accra, Ghana. (HR Coordinator)- Contract

Mar. 2004 – Mar 2008

Train and supervise more than five staff at all times according to company manual location-specific needs

Implement new operations and customer service strategies to ensure maximum efficiency and an excellent customer experience.

Administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company

Create job description to attract a targeted talent pool with within the market wage range

Organize employee schedules, department phone lists, and business card orders

Enhances visibility of the HR department by implementing established best practices and developing strong working relationships with employees

Input into the development of an employee-oriented People Development company culture that emphasizes teamwork, quality, continuous improvement and integrity

Administration of processes and practices which help to develop high performance innovative workforce

Computer Literacy: MS Windows, Word, Excel, Access, Internet clouds, and PowerPoint

HR Software: Kronos workforce ready, BambooHR, Shift board Scheduling, PeopleSoft, and Oracle HRMS

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