Assistant Customer Service
Resume:
Summary
Skills
Experience
Sahan Coleman
Lakeside, California 92040
************@*****.***
Dedicated and focused Teacher's Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Motivated educator with deep passion for helping all aged students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills. Academic Assessments
Administrative Skills
Attention to Detail
Excellent Customer Service
Database Spreadsheets
File Keeping
Managing Operations
Efficient Organization Skills
Maintaining Policies
Evaluating Processes
Record Keeping
Scanning Documents
Scheduling Coordinator
Content Management Expertise
Experience in Leadership
Improvement Plan Knowledge
Ability to Analyze Reports
Quantitative Skills
Program Evaluation
Multitasking
Team Management
Friendly, Positive Attitude
Reliable and Trustworthy
Project Planning
Microsoft Office
Planning Management
Premiere Plan Consultants April 2019 to Current
Consulting Associate
San Diego, CA
Preparing and reviewing pension plan funds.
Completing forms and helping customers with pension retirement plans. Organizing and coordinating distribution and loan requests. Filing completed forms for qualified customers and record keeping of the pension plan participants. Developed reports addressing client strengths, deficiencies and goals. Reviewed and edited proposals, reports and other business correspondence to support pension plans. Attended client meetings to deliver presentations and explain pension plan recommendations. Delivered productive resolutions and executed on-time, under-budget project management on complex issues.
Conducted testing and auditing procedures to resolve key issues. Carried out financial modeling to deliver financial representations of performance to clients. Identified operational and performance issues and worked with managers to resolve concerns. British International Schools October 2016 to March 2019 Intervention Assistant
Erbil, Iraq
Assisting all students in grades 1-7 and guiding them through all their subjects. Helping to organize events and preparing worksheets for them for class and exams. Recording grades and also reviewing their files to prepare a much more detailed report on the academic and behavior of the students throughout the year.
Administered standardized tests and evaluated results to assess performance of students and teachers. Managed daily attendance and reported absences and tardies to office staff for parental notification. Cleaned and organized classrooms, materials and supplies to support maximum efficiency. Monitored students in class, hallways and playground to supervise, enforce rules and support lead teacher.
Assisted in development screenings to measure students' motor, language, and emotional skills. Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Conducted special assessments and tutoring sessions to support individual student needs. Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
San Diego Pension Consultants June 2014 to October 2016 Claims Assistant
San Diego, CA
Organizing files, developing spreadsheets, faxing reports and scanning documents. Receiving and screening a high volume of internal and external communications, including email and mail.
Preparing and reviewing files, distributing pension packages, processing applications, associated documents and entering information into database.
Opened, sorted and monitored claims.
Developed and updated spreadsheets in Excel to track claims information. Monitored electronic claims submissions and bad debt write-offs. Created master spreadsheet to record procedures, denials and approvals. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Handled all delegated tasks, including events and financial planning. Clear Recon Corp May 2013 to May 2014
Foreclosure Assistant
San Diego, CA
Designing electronic file systems and maintaining electronic and paper files. Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersing incoming mail to correct recipients throughout the office. Examining Deeds of Trust to determine the grantor, grantee, trustee and loan. Filed pleadings and required paperwork with court clerk according to strict deadlines. Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
Completed case research via LexisNexis and Westlaw databases. Coordinated appraisals and inventories of property to complete thorough estate planning for clients. Redacted confidential information from legal documents on case-by-case basis. Processed all assigned cases according to company and client service level agreements. Handled all telephone calls, meeting plans and conference organization requirements. Fry's Electronics January 2012 to May 2013
Sales Associate
San Diego, CA
Maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges. Preventing store losses using awareness, attention to detail and integrity. Organizing weekly sales reports for the sales department to track product success. Education and Training
Additional Information
Creating new processes and systems for increasing customer service satisfaction. Working as a team member performing cashier duties, product assistance and cleaning. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques. Coached team members on security risks and loss prevention to aid in mitigating store theft. Rincon Ventures Real Estate January 2004 to December 2011 Office Assistant
Tucson, AZ
Coordinating all department functions for team of ten employees. Verifying and logging in deadlines for responding to daily inquiries. Maintaining detailed administrative and procedural processes to improve accuracy and efficiency. Maintaining and organized master Resident Index and information files in master database. Scheduling and confirming appointments for entire management team. Coordinating appointments with prospective buyers to showcase houses and plots. Showing residential properties and explained the features, value and benefits of available homes. Tracked office stock and maintained inventory in neat and organized fashion. Collected payments, issued receipts and updated accounts to reflect new balances. Routed agreements, contracts and invoices through signature process. Maintained inventory in administrative building supply closet to prevent shortages of supplies. National University January 2021
Bachelor's: Public Administration
La Jolla, CA
4.0 GPA
Grossmont College October 2016
Associate of Arts: General Studies
San Diego, CA
Aztec Middle College May 2009
High School Diploma
Tucson, AZ
Willing to relocate: Anywhere
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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