Social Media Manager

OBJECTIVE: To obtain a position that allows me to make use of my 14 years of IT service desk experience in a leadership capacity, while continuing to develop and grow in additional areas.

RELEVANT WORK EXPERIENCE

Hilltop Consultants, Inc., Smyrna, GA, 2017-2020

Tier One IT Consultant

Provided first line hardware, software, and connectivity problem support to all client computers

Performed local and remote support for computers, tablets, phones, servers, and network equipment

Provided weekly on-site floor support for several firms

Assisted on site projects, including new workstation deployments and office moves

Intelliteach, Atlanta, GA, 2006-2017

Service Desk Analyst

Handled 20-30 calls per day, assisting legal professionals with various software issues, usually resolving the issue within 10-15 minutes

Effectively communicated with users in a clear, positive & professional manner

Accurately diagnosed client technical issues, gathered necessary information, and performed standard, preliminary research using all relevant available resources

Clearly and thoroughly documented requests for assistance in ticket management system, tracking incidents through to resolution/escalation

Routinely resolved issues in MS Office programs, as well as various firms' document management systems and contact storing programs

Served as mentor for new analysts, training them on effective call handling and ticket documentation

92.63% "Excellent” rating on customer surveys

EDUCATION

BS in CIS, June 2006 - DeVry University, Decatur, Georgia

CERTIFICATIONS

MOS 2010 Certified; Outlook & PowerPoint 2013 Certified

A+ Certified, 2018

ADDITIONAL EXPERIENCE

Freelance Salsa Dance Instructor

Smoove Salsero, Atlanta, GA, 2007-Present

Taught beginner & intermediate dance lessons, both group & private

Choreographed wedding dance routines

Taught group lessons at Academy Ballroom (2010-2016)

Performed with Academy Ballroom Dance Theatre (2014-2015)

Sanctuary Night Club

Dance Instructor & Assistant Club Manager, 2009-2018

Taught beginner & intermediate salsa lessons

Assisted in club promotions & advertisements

Ran club in manager’s absence

Greater Atlanta Church of Christ (formerly @TheGACC, now @JoinThePath)

Social Media Coordinator, 2010-2013

Tweeted about upcoming church events

Tweeted sermon points

The FINEST: A G.I. Joe Costume Club (www.thefinestcc.com)

Costumer & Philanthropist, 2014-Present

Participated in annual fund-raising campaigns for veteran charities such as the Wounded Warrior Project, the USO, and K9s for Warriors

Ran Instagram page for local garrison, @the_southern_command

Contact this candidate