Business analyst

Nithya Balasubramanian

***********@*****.***

Phone: 732-***-****

SUMMARY

Over 15+ Years of experience as a Business Analyst in various domains including Banking Finance, Mortgage.

Expert communicator (written, verbal and presentation) involved in high level interaction and influence with variety of audiences (Senior Executives, Clients PMs, developers, SME) as well as PMO.

Experience analyzing and documenting project scope documents and SOWs, project plan, project/requirement change request forms, BRD, FRD, SDD, requirement traceability matrix, use cases/sequence diagrams, wireframes/mockups, end user documentation.

In depth knowledge of the Software Development Life Cycle (SDLC) using Agile and other methodologies .

In-depth knowledge of Project Management Book of Knowledge (PMBOK).

Proven Track Record in conducting ASIS and TOBE analysis, GAP Analysis, Risk Analysis, Cost Benefit Analysis and SWOT Analysis to assist PM in Release Planning as well as PO in setting better stakeholder expectation.

Well versed in writing SQL queries and SOQL queries in order to do data manipulation for analysis and reporting.

Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.

Extensive experience in reviewing and understanding of Business & Testing requirements and writing detailed Test Plans, Test Cases and Test Scripts.

Strong understanding of financial valuation concepts and various capital market instruments and processes including Equities, Fixed Income, Foreign Exchange, Derivative (OTC) & Back-Office operations.

Knowledge of Mortgage Loan Origination, Servicing, Closing, Loss Mitigation, Loan Modification, Appraisal, Credit, Income and Title functionalities.

Understanding of investment banking, asset management and other fund management functions.

Obtained expertise in performing System, Acceptance, Regression, Integration and Functionality Testing.

Exceptional understanding of the QA life cycle, from test plan, test scripts, issue resolution to User Acceptance (UAT), System Integration (SIT) and end-to-end testing, and Test driven development (TDD).

EDUCATION

Bachelor of Business Administration from Justice Basheer Ahmed Sayeed College for Women, Chennai, Tamil Nadu – 2002

Technical Training Certifications :

CompTIA Project+ Certification ( 2016 )

Cisco Business Architecture Analyst Certification and CCNA 2015

Honors Diploma in Computer Applications ( HDCA - 1 year diploma )

SKILLS

Project Methodologies

RUP, Waterfall, Agile (SCRUM)

Business Modeling Tools

MS Visio, Rational Rose

Requirement Management Tools

Rational Requisite Pro, Caliber RM, Enterprise Architect

Quality Management

DevTrack, Bugzilla, Jira, Quick Test Professional

Defect Tracking Tools

Rational Clear Quest, Quality center

Cloud Technologies

Rational Clear Quest, Quality center

Languages

C#, Java, HTML,

.NET, XML

Operating Systems

Windows NT/XP/2000/7

Web dev tools

Dreamweaver, FrontPage

Databases

Oracle 11g, Oracle (8i/9i/10g), SQL Server, MS Access

Tools/Applications

MS PROJECT, SQL, HTML, SharePoint, MS Office

BI/ETL Tools

Informatica, SSIS, OBIEE 11g

EXPERIENCE

Wells Fargo–Phoenix, AZ Feb 2020 – Present

Business System Analyst

SNAP IntegrationWells Fargo uses carrier data to evaluate customers phone ownership, provide frictionless authentication in the contact center, and bind a device on the WF mobile app. At the end of October, AT&T will no longer provide this data to the existing vendor. This loss of data will increase risk and will impact Wells Fargo customers. This project will address this issue by creating a connection to AT&T via a SNAP integration to retrieve the identity and phone data. Wells Fargo will use the existing vendor, Early Warning System (EWS) to connect to AT&T via a Wells Fargo server instance.

Review, analyse and document current business and technical processes.

Understand the impact to current business process and components.

Identify functional, non-functional, business and technical requirements.

Prepare Technical Requirement Documents.

Responsible for taking requirements from business users, understanding Business Needs by scheduling meeting at regular basis.

Involved in creating the Project templates, use case specifications, Change request form, functional specification documents and Business Requirement documents.

Mentor teams to effectively use the agile ceremonies like sprint planning, daily stand-ups, and retrospectives and sprint reviews to provide working outcomes in every sprint.

Conduct meetings with technical and business stakeholders to share requirements.

Incorporate review comments and get sign-off approvals from stakeholders.

Guide implementation teams on the technical requirements.

Created Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) resulting from JAD sessions and other requirement gathering process.

Analyzed Requirements & created Use Cases, Use Case Diagrams, Activity Flow Diagrams using Microsoft Visio.

Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.

Proficient in discussing and defining project, Gap Analysis with the clients from both a business and technical perspective.

Help onboard a new application and am involved in every step of the new app onboarding from request to register a new app to final app deployment.

Open change requests for all deployments, code changes and maintenance, create and review work orders and game plan and chase for approvals.

Track and Provide status on all migrations.

Conduct daily scrum meetings, track sprint tasks status.

Santander Bank - Boston, MA May 2017 – Feb 2020

Business System Analyst

Responsibilities:

Assist in the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators(KRI) and KYC documentation oversight/management requirements.

Led and implemented end-to-end AML KYC process and platform transformation initiative to improve BOW’sAMLCustomer Due Diligence (CDD),Enhanced Due Diligence (EDD),Customer Risk Profiling processes to comply with OCC consent order requirements and AML regulations.

Troubleshoot CDD and WLF alert issues working with Actimize and identified and reported trends of fraudulent inquiries to senior management.

Prepare Business & Functional requirement documents for securities reporting application using standard SDLC templates in MS Word.

Maintain SDLC standards by documenting Project Request Document, Project Planning Document, BRD, FRD and Scope Document.

Write business requirements document for installation of Actimize AML WLF (Watch List Filtering) and Actimize AML CDD (Customer Due Diligence).

Study the existing KYC/CIP system and prepared the test data for the CDD/EDD based on the inputs.

Use AML tool Actimize to generate reports through collecting data from various databases to automate the whole process of CTR, transaction monitoring.

Executed two week iteration and worked with the cross-functional mobile application team to ensure that all the requirements were compliant with overall project goal and scope for mobile and web based products.

Create High Level Design Document, Test Plan&Test Case Document, UAT testing and Release Plan.

KYC Doc review during Client onboarding. Understand risk factors.

Use JIRA to maintain and update status of each change request, enhancement, production issue and bugs for test results.

Involve in making appropriate commitments through story selection, sizing and tasking.

Involve in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Stand ups, User Stories and Acceptance Criteria.

Create and prioritize the Back Log in JIRA, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.

CCAR Reporting Our team at Santander is tasked with the development of data warehouses for forecasting purposes as well as reporting purposes and this position served as a liaison between the financial analysis team, the financial reporting team and the IT development team. The project covers compliance and regulations such as Basel III and CCAR. The process followed Agile Scrum Methodology. The to-be system was required to generate annually, quarterly or monthly report for CCAR reporting & fulfill FR Y-9C Requirements.

Responsibilities:

Conduct Brainstorming and JAD Session to gather Business Requirements with Regulatory and Compliance subject matter experts to have a good knowledge of CCAR reporting.

As part of CCAR, worked on Stress Testing solution to check the health of the portfolio of investments for the client to ascertain Capital adequacy.

Acting as a liaison between business and technology team and communicating on project scope and objectives across the project.

Create EC2 instance, S3 buckets and gateway parameters for both Windows/ Linux environment as required to upload the Regreport from Lombard platform implemented in production to the Federal Reserve repositories and utilized to update filing processes for Regulatory Reports (FR Y-9C, FFIEC 009/009a).

Design detailed FRD, and Solution Options Document per BRD and Basel regulatory Requirements.

Worked with Risk Reporting team to generate new Standard Pillar 3 Reporting framework and distinguish firm-wide global standards as per unique requirements for US site.

Daiwa Capital Markets – NYC, NY Apr 2016 – May 2017

Business Analyst/Data Analyst

Responsibilities:

Responsible for Fixed Income and OTC Options part of the project.

Analyzed the existing business process flows for Equities and Derivatives to gain understanding of the existing system and documented the business process flows for the proposed system.

Business flows documented contained information flowing from upstream applications to the downstream applications and any impact made using GUI by the users.

Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.

Used Scaled Agile Framework to describe the working progress of the project.

Collaborated with Change Management Group and IT to prepare a detailed derivatives infrastructure for trading for implementing the derivatives trading application – a diagrammatic flow of investment process, trading, data transaction between application, pricing and analytics, database, data feeds and back office integration (trade confirmations, processing, settlement, collateral management, market data), portfolio valuation including bond rating and accounting.

Prepared diagrammatic investment and trading process for derivatives instruments including CDS, CDS Index, CDS Options, Equity Swaps, Interest Rate Swaps, and Exotic Options.

Coordinated with various data feeds (Reuters, Bloomberg, Markit) for market data, reference data, counterparty data, and credit data; mapped them to the oracle database for credit derivatives pricing, corporate bonds, municipal bonds and analytics.

Involved in the trade submission to ICE, CME from MarkitSERV for clearing through MarkitWire APIs avoiding clients to build to multiple bespoke CCP interfaces.

Analyzed systems and data to identify functionality gaps for front end module, Trade Worksheet and Back office Module for various CDS and asset management platforms which includes fixed income, annuity, mutual funds and bonds.

Worked closely with thebusiness users to build the models and delivered based on the sign-off.

Nationwide Financial - Greenwood Village, CO Feb 2015 – April 2016

Business Analyst

Responsibilities:

Designed application components in an AGILE environment utilizing a test driven development approach.

Created and maintained project tasks and schedules.

Performed data profiling in the source systems that are required for New Customer Engagement (NCE)Data mart.

Responsible for defining the functional requirement documents (FRD) for each source to target interface.

Coordinated with the business users in providing appropriate, effective and efficient way to design the new reporting needs based on the user with the existing functionality.

Documented data quality and traceability documents for each source interface.

Loan Depot - Foot Hill Ranch, CA Aug 2013 – Feb 2015

Business Analyst

Responsibilities:

Worked as a business analyst to build Strategy Web application for financial statements and inspections.

Identify, research, investigate, analyze, define and document business processes.

Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.

Documented functional specifications to automate the loan approval process for home Mortgage (online application, workflow - for the credit department, upon approval the system routes the application to the underwriters for review).

Gathered business requirements through interviews, surveys and observing from account managers and UI (User Interface) of the existing Brokerage Portal system.

Assisted with user testing of systems, developing and maintainingquality procedures, and ensuring that appropriate documentation is in place.

Involved in testing all the data elements in Mortgage AccountInquiry Service, which is called to obtain Mortgage loan data from MSP.

Worked on mapping of MSP Web services to Enterprise Interface Partners and coordinated with FIS on MSP.

Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technicalspecifications and/or product knowledge.

Developed timelines for project delivery and managed projects and resources to successful completion.

Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.

Assisted in development of training materials for new technology and process improvements.

Participated in developing of Training Materials for the new technology and User Training.

Worked effectively with Project Manager in handling the whole project.

Deutsche Bank - Jacksonville, Florida Aug 2008 – Mar 2013

Associate / Team Manager

Responsibilities:

Manage and oversee settlement services to ensure smooth and efficient workflow.

Requirements gathering, documentation and analysis using appropriate tools and techniques by identifying and solving complex business facing problems and help to drive the necessary resulting change.

Partnering with functional groups to produce process mapping in complete end to end business view and following analysis, produce recommendations for improvements in terms of efficiency and control.

Engage with key stakeholders to facilitate workshops and provide data to these sessions to enable fact based conclusions to be drawn.

Consolidate all above aspects into a concise business case with clear identification of issues, required actions, costs and benefits.

Working with core team from the business, agree defined action plan with owners and dates and follow through to delivery.

Ensuring all key stakeholders understand project milestones, risks and issues.

UAT - supporting test script development and execution.

Working with IT, Finance, and the business to ensure a Front to Back deliver.

Responsible for the team dealing with defining and documenting industry best practices for trade settlement of all bond, equity and derivative trades and Emerging Markets.

Responsible for training staff, implementing controls and ensuring adherence to all procedures.

Provide career related guidance to sub-ordinates, responsible for identification and recruitment.

Attend industry meetings/ seminars to keep abreast of industry developments whilst maintaining an understanding of the impact regulatory change (EMIR/ Dodd-Frank) will have on Operations.

Deutsche Bank – Bengaluru, India Sep 2006 – Jul 2008

Senior Business Analyst

Responsibilities:

Project Manager/Business Analyst for business requirements for a fixed income/derivative front-to-back implementation project. Business requirements involved primary elicitation from the client’s Derivatives and Treasury team, writing of use cases, authoring BRDs and gaining approval of deliverables from the business users.

Prepare and generate MIS Reports on daily/monthly basis with a view to apprise top management of the routine Trade Lifecycle Management business operations and assist in critical decision making process.

Support the Pre and Post settlement process for Deutsche Bank’s client base across all regions involving the Trade Transaction Lifecycle Management for Investment Banking Products – Asset Back Securities (ABS), Credit Default Swaps (CDS), Total Return Swaps (TRS), Cross Currency Swaps, Interest Rate Swaps (IRS).

Identify reconciliation issues and provide resolutions through interaction with Trader, Marketer, Middle Office, Static Data & Clients.

Use Bloomberg to investigate reference obligations and securities for calculating accruals on the trades.

Assist Senior Management on feedback of Team members for Year End Performance Management objectives review.

ABN AMRO Bank NV – Chennai, India Jul 2005 – Aug 2006

Business Analyst

Responsibilities:

Business Analyst in the Front/Back Office support group. The desk trades in Interest Rate Swaps, Swaptions, Caps, FRAs, Bonds and Credit Derivatives.

Manage a team of five business analysts to work closely with the Front/Middle/Back and Risk users to identify issues, gather requirements and then prioritize the tasks for the development team to design and deliver projects and ensure efficient functioning of the desk.

Coordinate activities with numerous groups in the bank during project implementations.

Cyber Net Software Systems / Synaptris Decisions Pvt Ltd – Chennai, India Aug 2003 – Jun 2005

Business Analyst

Responsibilities:

Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients and other stakeholders.

Collect business intelligence data from available industry reports, public information, field reports, or purchased sources.

Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.

Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.

Maintain library of model documents, templates, or other reusable knowledge assets.

Assist businesses to focus on making critical information available to users across the Enterprise in a practical, rapid, and flexible manner.

Design and follow a support-centric model for all clients.

Responsible for managing a team of six business analysts in the Client Services and Professional Services group of the IntelliView product for the North America region.

Contact this candidate