Customer Care Executive

Add.:- House No-***

Hastsal, Village Uttam Nagar

New Delhi – 59.

Mobile No.:-892*******

E-mail Id :- *************@*****.***

Neha Tyagi

Career Objective

To make a mark in my career.

Educational Qualification

Graduation: Drop Out

Senior Secondary through C.B.S.E Board.

Higher Secondary through C.B.S.E Board.

Work Experience

Organization: Aps Technology

Designation: Customer care Executive.

Operations Undertaken: (a) Managing team level metrics such as of performance and quality as per the collections metrics.

(b) Managing different activities as per the service level.

(c) Controlling attrition and shrinkage.

(d) Coaching and mentoring the associates for next level growth.

Tenure: 03rd March.’2015 to till 06th june.2018

Organization: Accurate

Designation: Customer care Executive.

Operations Undertaken: (a) Processing e-mails pertaining to queries, disputes.

(b) Handling letters & preparation of monthly MIS of letters.

(c) Providing weekly feedbacks to team members on written quality norms assigned by the organization.

Tenure: (08th Aug’2018 to 12th Dec.’2020).

Interests and activities

listening to music

Reading news paper

Personal details

Date of birth: 27th Nov.1989

Marital status: Married

Nationality: Indian

Languages known: English and Hindi

Date:

Place:

(Neha Tyagi)

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