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Customer Service Sales

Location:
Daytona Beach, FL, 32114
Posted:
March 25, 2021

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Resume:

DEBI RYAN

*** ******** *** ******* *****, FL ****4

386-***-****

adk6hd@r.postjobfree.com

Reliable and detail-oriented team player. 20+ years in customer service. Skilled at thinking on my feet, upbeat personality, motivator, excellent problem solving skills. 10+ years retail experience including events.

EXPERIENCE

JULY 2020 - PRESENT

CLERK - SHARPS DISCOUNT LIQUOR

Part-time position. Open and close store, cashier and stock. Work independently, greet customers and make sure store is presentable and organized at all times.

JANUARY 2020 – SEPTEMBER 2020

OUTSIDE SALES REP - TERMINIX

Established new customers and retain current and old customers by cold calling and door knocking.

March 2017 – January 2020

ACCOUNT MANAGER – GUBAGOO

Managed 138 online automotive and motorcycle dealership accounts. Made sure all accounts were set up properly, monitored chats between chat team and customers, tracked hits on websites and made appropriate adjustments to ensure highest quality.

November 2015 – March 2017

ESCALATION SUPERVISOR – FRONTIER COMMUNICATIONS

Supervisory position, handled upset cable/internet customer. Utilized problem solving skills to resolve customer billing and service complaints and issues. Proactive in customer retention and maintaining monthly goals.

JANUARY 2007 – OCTOBER 2015

CONTACT CENTER SUPERVISOR – J&P CYCLES

Supervisor of 23 call center representatives. Encouraged each team member to achieve monthly goals and attain 100% quality assurance. Monitored calls, coached and trained team on ways to improve. Attendance tracking, time off requests. Also worked in the showroom when needed and traveled to events.

SKILLS

Customer service/Sales

Self-starter/positive attitude

Quick study

Product knowledge

REFERENCES

John Crotts

J&P Cycles Superstore

Daytona Beach

386-***-****

Stewart Beyer

J&P Cycls Superstore

Daytona Beach

386-***-****

Mary Ann Lamboy

Frontier Communications

Deland

386-***-****

Mike McGuire

Subaru

Daytona Beach

386-***-****



Contact this candidate