Reliable and detail-oriented team player. 20+ years in customer service. Skilled at thinking on my feet, upbeat personality, motivator, excellent problem solving skills. 10+ years retail experience including events.
JULY 2020 - PRESENT
CLERK - SHARPS DISCOUNT LIQUOR
Part-time position. Open and close store, cashier and stock. Work independently, greet customers and make sure store is presentable and organized at all times.
JANUARY 2020 – SEPTEMBER 2020
OUTSIDE SALES REP - TERMINIX
Established new customers and retain current and old customers by cold calling and door knocking.
March 2017 – January 2020
ACCOUNT MANAGER – GUBAGOO
Managed 138 online automotive and motorcycle dealership accounts. Made sure all accounts were set up properly, monitored chats between chat team and customers, tracked hits on websites and made appropriate adjustments to ensure highest quality.
November 2015 – March 2017
ESCALATION SUPERVISOR – FRONTIER COMMUNICATIONS
Supervisory position, handled upset cable/internet customer. Utilized problem solving skills to resolve customer billing and service complaints and issues. Proactive in customer retention and maintaining monthly goals.
JANUARY 2007 – OCTOBER 2015
CONTACT CENTER SUPERVISOR – J&P CYCLES
Supervisor of 23 call center representatives. Encouraged each team member to achieve monthly goals and attain 100% quality assurance. Monitored calls, coached and trained team on ways to improve. Attendance tracking, time off requests. Also worked in the showroom when needed and traveled to events.
J&P Cycles Superstore
J&P Cycls Superstore
Mary Ann Lamboy