Social Media Customer Care

POPOOLA OLUWADAMILOLA

No ** Iseyin Street,Opina,Lagos, Nigeria.

+234********** *******************@*****.***

PERSONAL PROFILE

I am an enthusiastic, supportive and self motivated individual with the ability to work well autonomously or within a team. I am logical and systematic in approach to problems solving, a dynamic team player, adjust well to all types of environment, good ability to manage stakeholders relatonships, good planning and analytcal skill, effective communicator and a very creative content writer.

EDUCATION

B.A (Hons) English and Literary Studies

Federal University Oye-Ekiti, Oye-Ekiti, Ekiti State, Nigeria. (2014-2018).

Senior Secondary School Certificate

Christ Apostolic Church, Edunabon, Osun State, Nigeria. (2009-2012).

Junior Secondary School Certificate

Adventist Secondary School, Ile-Ife, Osun State, Nigeria. (2007- 2009).

EMPLOYMENT HISTORY (WORK EXPERIRNCE)

Glimpse Newspaper Nigeria. (Writer/Data and Social Media Officer) (2018 to 2020)

(Customer Care Agent) (2019 to 2020)

Responsibilities (Writer/Data and Social Media Officer ):

Grammatical editing and evaluation.

Writing/content writing.

Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports.

Perform research as to maintain knowledge on latest events for news coverage.

Data analysis and report findings.

Social media management and marketing

Responsibilities (Customer Care Agent):

Providing world class customer service when handling incoming and outgoing customers’ calls.

Take appropriate action to efficiently resolve issues.

Identify customers need for additional Rogers’s products and services.

Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.

Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.

Resolution – Communicate progress and resolution of issues to internal and external customers

Generation of Daily, Weekly and Monthly Customer Complaints Report.

Providing world class customer service when handling incoming and outgoing customers’ calls.

Take appropriate action to efficiently resolve issues.

Feedback – Receiving and incorporating feedbacks from customers to improve personal and business performance.

Resolution – Communicate progress and resolution of issues to internal and external customers

Generation of Daily, Weekly and Monthly Customer Complaints Report.

Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints

Contact customers who lodge complaints and regularly update them on the stage of resolution.

Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.

Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.

Bassey Williams & Co. Law Firm. (Secretarial position) (2019-2020)

Responsibilities:

Grammatical editing and evaluation.

Assisting with the general management duties including assisting in the day to day management of client related issues.

Taking the lead in handling complaints ensuring that rectification actions are quickly established and executed to minimise any damage to the client relationship. Using complaint situations as opportunities to recover and exceed client confidence.

Government Secondary School Federal Housing, Ikot Ansa, Calabar.(N.Y.S.C- Class-Teacher) (2019-2020)

Responsibility:

In charge of examination and records.

Responsible for Corpers welfarism and work-load in the school.

Teaching and counseling during the service year

SKILLS

IT Skills: Fully proficient user of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint etc.).

Good communication and organizational skills.

Excellent time management, interpersonal, organizational, adaptability, and team-building skills.

Excellent indelivery of customer service to everybody in the organization as well as visitors.

Good creative and content developer/writer.

ACHIEVEMENTS & INTERESTS

Teaching and organizing extra classes for new students who find certain modules difficult before the commencement of end of term examinations.

N.Y.S.C C.L.O (Corpers’ Liason Officer): Government Secondary School Federal Housing, Ikot Ansa, Calabar. 2020.

G.S.S.F.H Football Team, Team Coach from 2019 – 2020, successfully organized extra training session and team bonding session throughout the academic year.

REFERENCE

Dr. Harry Olufunwa, 080********

(Senior Lecturer, Federal University Oye-Ekiti, Ekiti-State)

Barr. Bassey Williams (S.A.N), 070********

(Senior solicitor, Bassey Williams and Co. Law Firm)

Contact this candidate