Customer Service Accounting
Resume:
SHIRVEL CALDWELL
Blue Island, IL 60406
*******@*********.***
Cell: 708-***-****
PROFILE
Experienced in working in a versatile environment demanding strong organizational skills. Solid billing and customer service background, a self-starter, adaptable and very proactive. Detail-oriented with emphasis on accuracy and ability to multi-task and follow through on commitments to meet deadlines. Demonstrated abilities in being result driven, professional, trustworthy, ethical and discreet with clients, vendors, and personnel on all levels,
EXPERIENCE
Millennium Trust Company, Oak Brook, IL Jan 2011- June 2019 Account Administrator
Review distribution/transfer request forms to ensure the documentation meets criteria Ensure transactional fees assessed are accurate based on the account relationship Properly assess the transaction to ensure the appropriate tax code is assigned to the transaction Enter disbursements (checks, wires or ACHs) timely and accurately Prepare and mail rejection letters for any distribution or transfer request when applicable Communicate effectively, both verbally and in writing, with clients, advisors and third parties Processing of IRA account conversion and/or recharacterization requests Review and process divorce distribution requests.
Ensure work consistently meets or exceeds our established service levels to clients Scan letters, faxes and email to MTC’s document archival in a timely and accurate manner Any other tasks or projects as assigned
Family Leave Nov 2008- Jan2011
Adrian Smith +Gordon Gill Architecture LLP, Chicago, IL Aug 2008 -Nov 2008
(LaSalle Network temporary assignment)
Accounts Payable Specialist
• Review and route invoices for signature approvals and project coding, enter domestic and foreign invoices, prepare checks which included mailing and special instructions for delivery of payments.
• Audit and approve payment of expense reports, which included follow-through with employees regarding missing support documents for approval of expense report.
• Set-up new vendors and obtained W9 for our file records, set-up guidelines and procedures for purchases on house credit accounts with vendors.
• Process voids, re-issue new payments where applicable, filing and projects. CHICAGO GRAYSTONE, Chicago, IL Aug 2007 – July 2008 Accounts Payable Specialist
• Process invoices by coding, obtaining correct signatures, entering and preparing checks for mortgages, assessments, utilities, insurance, expenses and all other vendor invoices to ensure payments were made in a timely manner.
• Investigate open items from vendor statements to void and reissue check(s) for payment where applicable.
• Create and maintain spreadsheets for mortgages, utilities, and expense reports which permit at any requested time the sum of payments made to employees and vendors.
• Handle credit applications from vendors, prepared 1099s for tax purposes, set-up vendor for viewing information and making payment to vendor as well as obtained W9 for the set-up.
• Answer all vendor calls and followed-up concerns from vendors within 24 hours to maintain an open dialog with vendors.
• Resolve all billing issues relating to invoices prior to next billing statement to prevent late fees.
• Complete reports and projects upon request.
MERCHANDISE MART PROPERTIES INC. (MMPI), Chicago, IL July 2005 – Aug 2007 Accounts Payable Specialist
• Review and route invoice for signature approvals and coding, enter invoices for most of the 13 locations and prepare checks for all MMPI’s 13 locations which included mailing and special instructions for delivery of payments.
• Maintain files and sort supporting material for all payments to ensure records were kept in order and to assist auditors when necessary.
• Prepare invoices for purchase orders, bill, sort and compile PO/receivers, prepare checks for payment of the purchase order.
• Communicate via correspondence and or phone calls to resolve any un-cashed/stale checks to vendors as well as developed a spreadsheet which detail the most updated notes regarding status of the check (s).
• Process voids and re-issue new payments for checks where applicable.
• Audit and approve payout of expense reports, which included alerting employees of missing support documents for approval of expense report.
• Completed Positive Pay file to the bank which provides a listing of approved checks for payment, investigated and responded to any reason a check was rejected by our bank.
• Create and maintain the Check Exception Report which details the status and actions taken regarding the check rejection.
• Provide reports involving accounts payable or expenses questions. Family status change Nov. 2003 – June-2005
WATSON WYATT & COMPANY, Chicago, IL April 2000 – Oct 2003 Accounting Specialist
• Entered all Chicago and St. Louis client invoices into accounting system for payment.
• Processed all of the domestic and foreign account payables.
• Administered applications of any new clients, projects, vendors, and employees.
• Reviewed and processed check requests, associate expense reports, and time sheets.
• Balanced the general ledgers and suspense account.
• Maintained the corporate credit card account.
• Processed and distribute monthly finance reports.
• Completed follow up on outstanding accounts receivables.
• Processed any write-offs and transfers.
• Handled special projects involving the finance department for associates.
• Trained associates when applicable.
EDUCATION
Business Courses West Virginia State College, Institute, WV General Courses Daley College, IL
SOFTWARE
Salesforce
Innovest
Create a Check
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