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Registered Nurse Customer Service

Knoxville, TN
March 24, 2021

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Administrative Assistant

Odom Corporation - Fairbanks, AK

November 2014 to November 2015

•Answering and directing multi-line phones, possess solid computer skills which include: Word, Excel, PowerPoint, System 21 and outlook.

• Self Starter and works well in fast paced, team environment

•Dress professionally and able to work with customers both in person and over the phone

•Handling sensitive information in confidential manner

•Type 45 words per minute

•Secretarial and administrative duties that include, filing, data entry, faxing, tracking packages, mail distribution, route reconciliation, organize and assisting with set-up and clean-up of conference area and kitchen

* Arrange and schedule meetings, including conference calls and seminars, for internal staff.

* Create and maintain files and/or filling systems.

* Provide written and verbal communication support Administrator

Clarksville Association of REALTOR - Clarksville, TN July 2011 to December 2012

•Answering telephones and take messages

•Distribute incoming mail, operate scanners, facsimile machines and photocopiers, create documents, spreadsheets and presentations

•Complete expense reports and other accounting forms, and answer routine inquiries from clients, agent and brokers

•Provide clerical support to agents and brokers during purchase of products, involving the handling of cash, credit card and debit cards

•Maintain reservation list for monthly events and function for 680 members

•Type correspondence and maintain a filing system



Administrative Assistant

Clarksville, TN 37040


Dedicated and goal oriented Administrative Services Professional with demonstrated expert skills in clerical support, reconciliation, and database management. Possessing proficient knowledge of current software programs and computer platforms. Detail oriented with excellent organization and time management skills. A self-starter who thrives in a fast paced environment.

Authorized to work in the US for any employer

Patient Aide

Western State Hospital - Hopkinsville, KY

July 2010 to December 2010

Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to Registered Nurse

• Restrain or aid patients as necessary to avoid injury

• Clean and disinfect rooms and furnishings to maintain a safe and orderly environment

• Serve meals or feed patients needing assistance or persuasion

• Engage in educational and recreation activities with patients Host/Server/Bartender/Certified Trainer

Longhorn Steakhouse-Clarksville, TN

March 2003 to May 2010

Maintained and organized assigned section while applying customer service policies and procedures in a high volume atmosphere

• Responsible for seating guests, phone etiquette, reservations and organization of large parties

• Check with customer to ensure that they are enjoying their meals and take action to correct any problems

• Prepare hot, cold, and mixed drinks for patrons and chill bottles of wine

• Collect payments from customers

• Check patrons identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages EDUCATION

Bachelor's degree in Business Leadership

Bethel University - McKenzie, TN

March 2018 to August 2020

A.S in Management & Public Technology

Austin Peay State University


• Strong interpersonal and organizational skills with the ability to multi-task several challenging task • Interface with all ages and ethnic backgrounds working customer service • Organized and capable of using proficient communication skills verbal and written • Performed general secretarial and administrative duties assigned • Apply public relation techniques in a high volume atmosphere while maintaining professional standard of customer service (3 years)

• Multi-line Phone Systems

• Clerical Experience


Driver's License


Receptionist — Proficient

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Retail Customer Service — Highly Proficient

June 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Completed

June 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: Completed

Verbal Communication — Proficient

June 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Basic Computer Skills: PC — Proficient

June 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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