Customer Service

Anil Tiwari

Contact : 701*******

Email: ******.******@*****.***

About SOPRA STERIA INDIA LTD.

Sopra Steria ltd is a consulting, IT services and software development company. Its subsidiary Sopra Banking Software develops and distributes software for the financial services market.

Work Experience

Worked in STERIA as Sr. Process Executive from March 2010 to Jun 2020.

Job Profile / Responsibilities (Sopra steria ltd)

Respond to customer inquiries.

Generate customer interest in the services or products offered by the company.

Provide personalized customer service by responding to the needs of the customers.

Ensure feedback from the customer to further improve the customer services.

Manage and update customer databases with the status of each customer.

Maintaining daily Team productivity report.

Dealt with Technical issue for smooth business operation.

Email backend. Remittance supplier reports BI. Team performance dashboard. Technical issue esclation.

COMPUTER SKILLS

Installation of Softwares and Hardware Devices.

Installation of Operating System(Window XP, Window 7. Vista, Latest version)

Basic knowledge of Computer.

Networking Troubleshoot.

Personal Strength

Goal oriented and hardworking individual determined to succeed.

Ability to work well both, in team environment and independently

Analytical capacity with strategic planning.

Academic Education

Graduation BBA (CAM). From Guru Gobind singh indraprastha university (Delhi)

Computer Skills MS-Word, MS-Excel, MS-PowerPoint

Internet, Microsoft Outlook

Fathers name Shri Narender kumar Tiwari

Marital Status Married

Anil Tiwari

Faridabad

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