Sign in

Manager Employee Relations

Sparks, NV
March 24, 2021

Contact this candidate


William M. Doherty

Sparks, NV *****

Home: 775-***-****

Office: 480-***-****

Cell: 775-***-****


Sr. Leadership


Bachelor of Arts degree in English and Economics

University of Nevada, Reno – Reno, Nevada 1995

General Business Management Studies

San Diego State University – San Diego, CA 1988-1990


Optum Health/UnitedHealth Group – (Sr. Operations Manager)

Optum - Division of United Healthcare, Reno, NV

January 2009 – Present

*Provide Center Leadership, talent acquisition & development

*Effective execution of daily results and sustainable transformational change

*Leadership for Team of 200+ Supervisors, Sales Agents, & Service Reps.

*Partner internally and externally to consistently achieve operational excellence

Advertising & Marketing /

Swift Communications, Inc. Reno, Nevada

August 2006 - December 2008

*Generated up to $250,000.00 in monthly advertising revenue for

*Maintained client relationships; accounts and contracts; business development

*Facilitated media planning & buying with major agencies; locally & nationally

Sr. Account Manager - Risk Analysis Software & Systems Management

Quadrant Information Services, Inc. Reno, Nevada

January 2004 - July 2006

*Sr. Operations Management; contracts, HR Liaison, press releases, & marketing

*Product training and development seminars for Pricing Analysts & Actuaries

*Vendor Account & Contract Management, P&C – USAA, Allstate, Nationwide

*Used Net Promoter Scores (NPS) – data indicators of growth for internal CEM

District Manager – Multiple Unit Management

Hollywood Entertainment, Inc. Reno, Nevada

May 2001 - January 2004

*Operations Mgmt. – multi-location; profit/loss, labor, management training

*Effective marketing & PR; managing HR: staffing, benefits, operational results

*Led Team of Store Managers to exceed operational goal for Northern NV & CA

Human Resources/Communications Manager

Kroger, Inc. Reno, Nevada (Smith’s Food & Drug Centers)

July 1990 - April 2001

*Employee relations; team building; logistical support; communications officer

*Operations management; staffing, training, scheduling, & HR (HRIS)

*P/L accountability; local vendor contracts and accounts


Human Resources Partnership & Branding – University of Nevada, Reno

Optum Health - University of Nevada, Reno

February 2014 - Present

*HR Marketing & Branding with UNR for Optum Direct-Hire Program

*Sourcing, recruiting, interviewing, and internships for Phone Agent Talent

*Site Events with Director of Career Center; Job Expos; talent acquisition

Corporate Partnership w/ United Way & Food Bank of Northern Nevada

Reno, Nevada

September 2009-Present

*Working as an Optum liaison with local agencies and people in the community

*Corporate sponsor and liaison for Boys and Girls Clubs & Food Bank

*Corporate Partner (Reno & Nationwide) to drive United Way Campaign

Reno News & Review – Media

Reno News & Review, Reno, Nevada

September 1995-January 1996

*Editing (Spell check); Fact-Checking

*Met deadlines; research



Health & Life Insurance Producer License – All 50 States (Health) NV (Life)

Alumni Association Board Member, University of Nevada, Reno (2016 - 2018)

Reno/Sparks Chamber of Commerce, Member-Present

Northern Nevada Human Resources Association – Member since 2003

Western Governors University – MBA Mentor (Online Studies Program)


Available Upon Request

Contact this candidate