Sales Customer Service

MM

MELISA MIRELES CARAVEO

*************@*****.*** 720-***-**** Aurora, CO 80013

Passionate individual with 2 years of experience in Leasing Consultant role. Willing to take on new challenges while delivering exemplary customer service and aĴention to detail in busy environment. Psychology student with background in customer service and property management.. In-depth knowledge of CRM coupled with Yardi and RentCafe abilities. Proven history of effective communication skills in English and Spanish and multiple system skills. Hardworking and reliable Highly organized, proactive and punctual with team-oriented mentality. Sales and marketing aptitude

Issue escalation

Application processing

Event planning

Record keeping

Corporate policies and procedures

Property tours

Lease file audits

Knowledge of leasing and market conditions

Fair housing mandates

Multi-family property management

Microsoft Office

Sales and marketing

Money handling

Cash handling accuracy

Sales development

Customer- and service-oriented

Team player mentality

Outgoing personality

Cash register operation

Reliable and punctual

Verbal/wriĴen communication

Computer skills

Windsor Communities Denver, CO

Leasing Consultant

02/2021 - Current

Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Maintained accurate records of all correspondence with and from tenants. Maintained thorough, accurate and compliant records for internal and regulatory audits.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses. Tracked all leads using CRM and followed up with interested parties within 24 hours.

Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Escalated critical issues to property manager to deliver immediate resolution.

Received rent payments and tracked these transactions in Yardi. Created and maintained monthly newsleĴer to keep residents aware of Summary

Skills

Experience

upcoming events and activities.

Contacted and followed up with tenants on renewal notices. Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication. CaraveoDillard's Department Store

Aurora, CO

Sales Associate

07/2018 - 01/2019

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Helped average of 50 customers per day by responding to inquiries and locating products.

Offered product and service consultations and employed upselling techniques.

Sold various products by explaining unique features and educating customers on proper application.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Metropolitan State University Of Denver Denver, CO Bachelor of Science in Psychology

Education and Training

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