Kenneth Nash

Senior Support Engineer, Enterprise Global

Pensacola, FL 32503

adk41i@r.postjobfree.com

850-***-****

To obtain an information technology job where I can use my knowledge and expertise to benefit the company. I am proficient in various technologies with an emphasis on encryption solutions. I always work hard to exceed expectations for any job. I take a practical approach with hands on experience when working with different technologies. I enjoy setting up lab environments to further my knowledge.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Student

Western Governors University - Remote

December 2020 to Present

Getting Master's degree and Ethical Hacking Certifications. Substitute Teacher

Kokua Education - Austin, TX

March 2020 to Present

I am available for teaching positions.

Amazon Flex Driver

Amazon Flex - Austin, TX

March 2020 to Present

Deliver packages for Amazon and Whole Foods

Pax Enforcer/PC Security

Penny Arcade Express/ Quest - San Antonio, TX

January 2020 to January 2020

Secured area for private computer systems. Repackaged computer systems. Tech Support Contractor

Abacus/Texas Commission for Environmental Quality - Austin, TX July 2019 to September 2019

Upgrading Computers for entire campus.

Senior Support Engineer, Enterprise Global

Dell Technologies - Round Rock, TX

May 2015 to January 2019

• Troubleshoot issues for either client or enterprise customers through incoming phone calls and email. Initiating remote sessions with customers using Cisco WebEx.

• Troubleshoot customer issues with the Dell Endpoint Security Suite Enterprise product. Reviewing issues with the integrated CylancePROTECT antivirus solution, file folder encryption, and threat protection.

• Documented detailed findings for each case in Dell's internal ticketing system. Updated each case throughout the life of the issue. Collected logs and attached these to each case.

• Analyzed Dell Data Protection logs to find root causes for customer issues.

• Escalated cases to level 3 techs as needed. Coordinated findings with customers acting as a liaison between the level 3 team and the customer.

• Replicated customer issues in lab environments utilizing Windows Server 2012 R2 and 2016, Windows 8.1 and 10, and Linux Virtual Appliances.

• Utilized Oracle Knowledge for KB articles. Reviewing these for accurate information and providing feedback to the technical writing teams as needed.

• Programmed in Java a custom note taking tool for Dell Technologies. The tool was designed to import notes and automate the ticket creation process within Dell's internal ticketing tool. Substitute Teacher

Escambia County

August 2013 to May 2015

various schools in Escambia County • Monitored classes and gave out Assignments • Proctored State Exams.

Web developer Iron Plan Services

Linsourcing - Pensacola, FL

November 2008 to November 2009

• Linux Apache server • Mysql server • PHP programming • CSS • DHTML Technical support for voip telephones based on Clearwire modem Clearwire Wireless Broadband - Milton, FL

June 2008 to February 2009

• Milton, Florida • Technical support for voip telephones based on Clearwire modem. Tech Support

Clearwire Wireless Broadband - Milton, FL

May 2007 to June 2008

Technical Support for Clearwire cellular modems.

Customer Service Support

West Teleservices - Pensacola, FL

October 2006 to April 2007

Research Assistant

Dr Anil Raj - Pensacola, FL

September 2003 to January 2005

Worked on AugCog (Augmented Cognition) and TSAS (Tactical Situation Awareness Simulator) Projects as developer. With Nasa, Military, support

Research Analyst

Labs in Pensacola

May 1998 to February 2001

• Instructional Science and Development • Perdido Key • Provided Web Based simulations for use in Military education Labs in Pensacola, Fl and Great Lakes center in Chicago for Beesim Project.

• Basic Electrical and Electronic Simulations.

Education

Bachelor's in Computer Science

University of West Florida - Pensacola, FL

1998

Bachelor's in Electrical Engineering with specialty in Computer Networking(didn't grad)

University of South Al - Mobile, AL

August 1990 to July 1994

Associate in Science

Pensacola Junior College - Pensacola, FL

August 1988 to July 1990

Skills

• Avaya (Less than 1 year)

• C (Less than 1 year)

• Cisco (3 years)

• CSS (1 year)

• Data Protection (3 years)

• encryption (3 years)

• firewalls (Less than 1 year)

• HTML (Less than 1 year)

• Hyper-V (Less than 1 year)

• IVR (Less than 1 year)

• Java (3 years)

• JavaScript (Less than 1 year)

• Linux (4 years)

• Oracle (3 years)

• PHP (1 year)

• R2 (3 years)

• SAP (3 years)

• WINDOWS 8 (3 years)

• Windows Server 2012 (3 years)

• Windows Server 2012 R2 (3 years)

• Desktop Support

• Active Directory

• Tech Support

• XML

• Jquery

• SQL

• Sql Server

• MySQL

• Operating Systems

• TCP/IP

• AWS

• APIs

• VoIP

• Computer Networking

• DHCP

• DNS

• Git

• VMWare

• LAN

• Cloud Computing

• User Interface (UI)

• System Administration

• Agile

• Apache

• Network Administration

• Scripting

• Shell Scripting

Certifications and Licenses

Security+ CE

September 2017 to September 2022

Comptia Security + Certificate

Nework +

September 2017 to September 2022

Comptia Network +

Assessments

Logic & Critical Thinking — Highly Proficient

October 2019

Using logic to solve problems.

Full results: Highly Proficient

Desktop Support Specialist (v9) — Highly Proficient September 2019

Performing software, hardware, and network operations. Full results: Highly Proficient

Data Analysis — Expert

August 2019

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Expert

Technical Support — Expert

July 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Expert

Social Media Skills — Proficient

January 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Proficient

Attention to Detail — Proficient

January 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Research Skills — Highly Proficient

January 2019

Measures a candidate’s ability to follow protocols, interpret statistics and graphs, identify errors, and choose research methodology.

Full results: Highly Proficient

Intermediate Word Processing Proficiency with Microsoft Word — Proficient January 2019

Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.

Full results: Proficient

Basic Computer Skills — Proficient

January 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: Proficient

Critical Thinking Skills — Proficient

January 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Proficient

Email Skills — Highly Proficient

January 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Highly Proficient

Intermediate Spreadsheet Proficiency with Microsoft Excel — Familiar January 2019

Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas.

Full results: Familiar

Search Engine Optimization — Familiar

January 2019

Measures a candidate's ability to interpret online website performance metrics and understand search engine optimization tactics.

Full results: Familiar

Problem Solving — Proficient

January 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Proficient

Data Analysis — Highly Proficient

January 2019

Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.

Full results: Highly Proficient

Technical Support: Customer Situations — Highly Proficient February 2020

Responding to technical support situations with sensitivity. Full results: Highly Proficient

Technical Support — Highly Proficient

February 2020

Performing software, hardware, and network operations. Full results: Highly Proficient

Logic & Critical Thinking — Expert

October 2019

Using logic to solve problems.

Full results: Expert

Conscientiousness — Highly Proficient

October 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Programming Fundamentals — Proficient

June 2020

Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency

Full results: Proficient

Java — Highly Proficient

September 2020

Designed by engineering managers & real-world employers, this Java test evaluates general technical competency

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical Knowledge

• Platforms: Windows Server 2012 R2 and 2016, Windows 8.1 and 10, Linux, VMware, Hyper-V

• Networking: OSI Model, TCP/IP, switches, routers, firewalls

• Programming Languages and Scripting: C, C++, Java, HTML, PHP, CSS, JavaScript

• Tools: Cisco WebEx, RDP, Jira, Oracle Knowledge, BitLocker, Dell Data Protection Encryption, CylancePROTECT, Avaya IVR phone systems

Contact this candidate