Customer Care Teacher

Obioma Chisom Louisa

Address: No **B Karimu Street, Ojuelegba Surulere Lagos

Phone Numbers: +234**********, 090********

Email address; ********@*****.***

Profile Summary

Customer Care/account officer with 2 years of work experience, committed to balancing company’s goals while helping all customers find satisfactory solution. Work Experience:

Jan. 2019 – Jan. 2021. Customer care/account officer Verbum Networks Ltd, Samonda Ibadan.

• Responding promptly to customers inquiries either through phone calls or emails.

• Acknowledging and resolving customers complaints.

• Constant communication with the customers through various channels to ensure that they are enjoying the services/products provided for their use.

• Training of new customers/staff members on ICT

programs like computer Networking, Ms. packages,

Corel draw etc. either through physical classes or zoom application.

• Contacting customers about transactions and invoices.

• Keeping records of customers interaction, transactions, comments, complaints.

• Writing and checking of invoices.

• Handling account payable and receivable.

• Resolving accounts to general ledger.

2017 Senior Secondary School Teacher (NYSC)

Army day school Bori Camp, port Harcourt, Rivers State.

• Delivering of lessons with my well planned and prepared lesson note.

• Building students’ independent study habit by

performing pop quiz over the previous lesson to ensure students are retaining the information.

2016 Senior Secondary School Science Teacher

Godly brain Academy Aba, Abia State.

• Planning, preparing and delivering lessons with my lesson note.

• Involving students in full practical and interactive class.

• Inspiring critical thought and moral values .

• Supporting the leadership team to implement the

school’s development plan.

2013 Industrial Training

Oak group of company Ibafo, Ogun State.

• Physiochemical analysis on Lasena table water and the artesian well water.

• Microbiological analysis on Isheri olofin community water, lasena table water and the artesian well water.

• Excellent provision of cost effective and quality products that respond to market needs and stakeholder’s value. 2009

Primary School Teacher

Great Destiny Academy Aba, Abia State.

• Use of lesson note, reinforcement, charts, pictures etc. to impact knowledge to the pupils.

• Collaborating with parents, guardians, support

workers to safeguard and ensure the educational

welfare of pupils with special educational needs.

2008

Nursery School Teacher

Santana Nursery and Primary school Aba, Abia State.

• Safeguarding pupils welfare.

• Use of rhymes, ABC charts, pictures to impact

knowledge to the pupils.

Education:

Abilities

• Good Communications and interpersonal skills.

• Analytical and problem solving skills.

• Patience and adaptability.

• Time management.

• Fast learner.

Skill Set

Software • Microsoft Office

Word, Excel, Power Point.

• Corel draw

• Accounting Quick book

Achievements

• Addressed an average of inbound customer request per week while educating the customer about up-sells and additional ways our company could help them which led to an additional revenue in 2019.

• First female in my previous company to train new people/staff members on computer networking.

• Team member of VSAT installation at church of Ascension Bodija, Ibadan. 2018

2010-2014

2010

Professional certificates in data analysis, Human

resource management etc.

Pan Africa Institute of Professional Studies, Port Harcourt, Rivers State.

B.Sc. Microbiology, Imo State University Owerri, Imo State. Waec certificate, Boys High School Amuzu Amakohia, Imo State.

2001-2007.

Federal Government Girls’ College Calabar, Cross River State.

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