Customer service skills receptionist front desk
Resume:
Ashanta Martin
*****************@*****.***
**/****-**/**** ********* Security Services USA Houston, Texas
Unarmed Security Officer
• Observes and reports activities and incidents providing for the security and safety of client property and personnel
• Patrols assigned site to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
• Controls access to client site or facility through the admittance process
• Performs weapon checks
• Prepares logs and reports as required
• Additional duties as assigned or deemed necessary
01/2018-03/2019 Auto Loop Car Research Houston, Texas
Contact Center Representative
• Provided phone-based customer service in a high-volume call center
• Maintained customer engagement throughout the ownership cycle
• Scheduled customer appointments with various dealerships around the country
• Advise and update customers on the status of automobile recalls
• Maintained customer data and information when dealership representatives were not available
• Retrieved voicemails and
• Prepared and tracked logs and reports as required
• Performed additional duties as assigned or deemed necessary
10/2015-12/2017 Securitas Security Services USA Houston, Texas
Unarmed Security Officer
• Observed and reports activities and incidents providing for the security and safety of client property and personnel
• Patrolled assigned site to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
• Controlled access to client site or facility through the admittance process
• Performed weapon checks
• Prepared logs and reports as required
• Additional duties as assigned or deemed necessary
Skills
High Volume Call Center Front Desk Receptionist
Customer Service Appointments and Scheduling
Microsoft Office Suite Security
• Maintained customer engagement throughout the ownership cycle
• Scheduled customer appointments with various dealerships around the country
• Advise and update customers on the status of automobile recalls
• Maintained customer data and information when dealership representatives were not available
• Retrieved voicemails and
• Prepared and tracked logs and reports as required
• Performed additional duties as assigned or deemed necessary
10/2015-12/2017 Securitas Security Services USA Houston, Texas
Unarmed Security Officer
• Observed and reports activities and incidents providing for the security and safety of client property and personnel
• Patrolled assigned site to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
• Controlled access to client site or facility through the admittance process
• Performed weapon checks
• Prepared logs and reports as required
• Additional duties as assigned or deemed necessary
SKILLS
High Volume Call Center Front Desk Receptionist
Customer Service Appointments and Scheduling
Microsoft Office Suite Security
10/2020 3/2021 Sourcepoint Mortgage processing support associate My duties were to provide updates on refinance to customers that’s under the Va and reach borrowers to keep making on time payments until closing and I also sent out emails as well .
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