Sales Customer

SYDNEY MATHIS

******.*******@******.*** 317-***-**** Indianapolis, IN 46227

I already have a plethora of experience with customer service, at my age. However, this is only the beginning. I am ready to begin my career in the corporate world. I am looking forward to developing more interpersonal skills, as well as learning more information, in order to become a more well-rounded, educated individual. Quantitative skills

Experience in leadership

Multitasking

Friendly, positive attitude

Customer service

Relationship building

Training & Development

Organization

Flexible

Issue resolution

Customer greeting

Returns and exchanges

Coin counting

Payment processing

Merchandise restocking

Security monitoring

Customer assistance

Take-Out Specialist BJ's Restaurant & Brewhouse - Greenwood, IN 08/2019 - Current Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Identified operational and performance issues and worked with managers to resolve concerns. Built relationships with customers through personable and genuine conversation. Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Processed customers' payments and provided receipts. Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties. Operated POS terminals to input orders, split bills and calculate totals. Customer Service Cashier Noodles & Company - Indianapolis, IN 02/2019 - 07/2019 Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice. Assisted with purchases, locating items and signing up for rewards programs. Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Processed credit card, EBT and gift certificate payments in electronic computer systems. Sales Associate UniversiTEE'S - Indianapolis, IN 08/2017 - 02/2019 Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Summary

Skills

Experience

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Mentored team members in mastering sales techniques to consistently exceed objectives. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Coached team members on security risks and loss prevention to aid in mitigating store theft. Reset store displays for special events and seasonal merchandise changes. Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.

Produced sales documents, finalized deals and filed records. Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Perry Meridian High School Indianapolis, IN 05/2019 High School Diploma

Education and Training

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