Bachelor s in Psychology, with years of leadership skills.

Clarissa Zañudo

915-***-**** ************@*****.***

linkedin.com/in/clarissa-zanudo

PROFESSIONAL SUMMARY

Caring, analytical, and authentic, with extensive background in mentoring and leadership. Strong interpersonal and communication skills which come from years of refining and incredible leadership with a culture around feedback. Highly trained in areas of: ethics, bias and social awareness. I am a patient, social person who enjoys conversation and contributing positively to another human experience. WORK EXPERIENCE

Apple Inc. September 2017 – present

Specialist September 2017 – August 2019

• Delivered the exceptional standard of Apple culture to the customer, while fostering an environment of authenticity and human connection. With each day delivering a new challenge, this role drove me to get even more comfortable with dealing with ambiguity.

Pro August 2019 – present

• Mentored the development of the sales and technical teams in the store of about 80 employees, while managing vision and purpose true to Apple’s culture. This not only applied to sales practices, but being culturally fit and educated on social issues, such as unconscious bias and racial inequities. Directly contributed to our sales team of about 40 employees being awarded an Ovation Award for consistent, outstanding performance over a period of 6 months.

Lead Career Experience September 2019 – December 2019

• An interim leadership position for the span of 4 months, meant to help during our busiest time of the year in retail. Was able to support our store of about 80 employees, while prioritizing skills like managerial courage and cultivating innovation. Still keeping in mind Apple’s vision and purpose for serving the community, these were the beginning months of exceptional performance considered towards the Ovation Award. At Home Advisor July 2020 – December 2020

• Demonstrated skills like learning on the fly and dealing with ambiguity during a global pandemic that drove my retail experience from the store, to online technical support. While adjusting to a work from home environment, was able to develop more advanced communication skills in order to maintain a productive dialogue with my team and leaders.

• Contribute to and take part in weekly Diversity Network Association meetings, regarding diversity and inclusion conversations intended to enrich the customer and employee experience, such as Pride@Apple, Women@Apple, Black@Apple, and Amigos@Apple.

Build-A-Bear Workshop May 2015 – September 2017

Associate May 2015 – June 2015

• Exhibited an aptitude for serving customers, was able to quickly exhibit my decision quality and ability to perform, and was promoted to assistant manager within three weeks. Assistant Store Manager June 2015 – September 2017

• Coordinated a team of approximately 20 employees, cycling through responsibilities like hiring and staffing, as well as driving for results. Grew exponentially in my ability to motivate and empower others.

• Recognized for the results our store was producing, I gained an opportunity to report and develop the results of our metrics across our market of 11 stores.

Walt Disney World Resort August 2014 – March 2015

Intern August 2014 – March 2015

• Maximizing my opportunity to learn in a company focused on the customer experience, it was imperative to be confidently action oriented. Assigned to a resort, Art of Animation, there were many chances to fine-tune discernment when making quick decisions to preserve the customer experience. Trainer November 2014 – March 2015

• After being an intern for 3 months, I had established an understanding of the Disney culture sufficiently to be entrusted with the responsibility to train incoming interns and permanent cast members. Demonstrating organizational agility while training a group of 6 trainees at a time, with a new group every 2 weeks, as well as maintaining all internship responsibilities.

EDUCATION

The University of Texas at El Paso – El Paso, TX

Bachelor of the Arts: Psychology & Minor in Criminal Justice VOLUNTEER

Project Vida February 2020 – March 2020

In the short time I was able to volunteer at this clinic, I was fortunate to see how organizations like Project Vida empower the community by providing access to behavioral health support. My time was cut short due to COVID-19, but the experience helped propel my excitement to serve my community in all facets of its needs. SKILLS

• Spanish

• Microsoft Word

• PowerPoint

• Keynote

• Pages

• Numbers

• iMovie

• Box

• WebEx

• Zoom

• Slack

INTERESTS

• Racial & social justice

• Gender equality

• LGBTQ+ rights

• Inclusion & Diversity

• Professional & personal

development

• Mentoring

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