customer service
Resume:
DESHAWNA
HIGGINS
Customer Relations expert with more than 7 years of building strong relationships that wins customer loyalty. Proven adaptability and aptitude in effectively communicating to multi-cultural populations. Extremely motivated and self-driven; welcomes a positive team environment and collaboration. WORK EXPERIENCE
Asurion – Work From Home, Remote 2020-Present
Claims Specialist/ Customer Service Rep
o I’m responsible for handling inbound calls from customers regarding wireless handset, smart watches, and tablet insurance claims. o I Answer incoming calls from customers regarding their insurance policies Walk customers through claim procedures when necessary Provide 1 call resolution .
o Follow up with customers when needed either via email or callback. o Ensure all company required procedures are followed Provide pertinent and timely information to all customers
Comcast – West Palm Beach, FL 2018 – 2019
Dispatcher/Customer Service Representative
o Worked in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers.
o Reported all Days Activities
o Order Entry as needed
o Interaction with internal/external customers
o Proactively learned new technologies within the Comcast products o Communicated with customers in a clear and straight forward manner.
o Beginning of shift made and set up techs appointments with customer throughout the day stayed in constant contact with tech and customer to make sure tech will come and showed also for rescheduling and follow ups.
JFK Medical Center – Atlantis, FL 2016 – 2017
Dietary Server
o Prepared and delivered nutritious meals to patients’ rooms; ensured sanitation and safety principals were followed.
o Interacted with patients in a pleasant and friendly manner; addressed questions and resolved any complaints.
304 NW 4th Ave.
Delray Beach, FL 33444
***************@*****.***
PERSONAL
SKILLS
Growth Mindset
Creative Thinker
Motivational
Persuasive Speaker
Empathetic Listener
Personable & Friendly
AREAS OF
EXPERTISE
Cash Handling
Critical Thinking
Troubleshooting
Customer Satisfaction
Needs Assessment
Records Keeping
Retail Operations
Stress Management
Upselling
COMPUTER
Adobe Acrobat
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
EDUCATION
G.E.D.
Delray Full Service
Delray Beach, FL
HOME HEALTH AIDE
Institute of Healthcare
Professions
West Palm Beach, FL
PERSONAL
SKILLS
Growth Mindset
Creative Thinker
Motivational
Persuasive Speaker
Empathetic Listener
Personable & Friendly
AREAS OF
EXPERTISE
Cash Handling
Critical Thinking
Troubleshooting
Customer Satisfaction
Needs Assessment
Records Keeping
Retail Operations
Stress Management
Upselling
COMPUTER
Adobe Acrobat
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
EDUCATION
G.E.D.
Delray Full Service
Delray Beach, FL
HOME HEALTH AIDE
Institute of Healthcare
Professions
West Palm Beach, FL
PERSONAL
SKILLS
Growth Mindset
Creative Thinker
Motivational
Persuasive Speaker
Empathetic Listener
Personable & Friendly
AREAS OF
EXPERTISE
Cash Handling
Critical Thinking
Troubleshooting
Customer Satisfaction
Needs Assessment
Records Keeping
Retail Operations
Stress Management
Upselling
COMPUTER
Adobe Acrobat
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
EDUCATION
G.E.D.
Delray Full Service
Delray Beach, FL
HOME HEALTH AIDE
Institute of Healthcare
Professions
West Palm Beach, FL
PERSONAL
SKILLS
Growth Mindset
Creative Thinker
Motivational
Persuasive Speaker
Empathetic Listener
Personable & Friendly
AREAS OF
EXPERTISE
Cash Handling
Critical Thinking
Troubleshooting
Customer Satisfaction
Needs Assessment
Records Keeping
Retail Operations
Stress Management
Upselling
COMPUTER
Adobe Acrobat
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
EDUCATION
G.E.D.
Delray Full Service
Delray Beach, FL
HOME HEALTH AIDE
Institute of Healthcare
Professions
West Palm Beach, FL
PERSONAL
SKILLS
Growth Mindset
Creative Thinker
Motivational
Persuasive Speaker
Empathetic Listener
Personable & Friendly
AREAS OF
EXPERTISE
Cash Handling
Critical Thinking
Troubleshooting
Customer Satisfaction
Needs Assessment
Records Keeping
Retail Operations
Stress Management
Upselling
COMPUTER
Adobe Acrobat
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
EDUCATION
High School Diploma.
Atlantic High school
Delray Beach, FL
HOME HEALTH AIDE
Institute of Healthcare
Professions
West Palm Beach, FL
Page 2
Shell Gas Station – Delray Beach, FL 2014 – 2016
Cashier/Fuel Station Attendant
o Processed customer payments and informed them about new and existing products; balanced and managed draw counts.
o Upheld a safe and clean working environment indoor and outdoor by complying with store procedures, rules, and regulations.
o Managed inventory spreadsheet and scanned all items from product delivery. o Maintained accurate log of gas readings and delivere correspondence to management. Home Depot – Boca Raton, FL 2010 – 2012
Sales Associate
o Consulted with customers on garden tools and merchandise needs; made product recommendations based on assessment.
o Prepared for promotions by rearranging stock, adding signage and retagging merchandise; verified incoming inventory.
o Effectively resolved customer inquiries and/or purchase inaccuracies. o Trained and mentored associates joining the team on proper protocol to upselling products and promotional items.
o Kept an upbeat and friendly environment for teammates and customers. Corner Bakery Café – Boca Raton, FL 2010 – 2010
Cashier
o Greeted customers in a friendly welcoming manner, assisted with merchandising questions and resolved customer complaints.
o Processed documents, fee payments, reconciled balances, accounts and transcribed information. Consistently maintained a balanced drawer.
o Recorded customer orders into POS System, informed of special requests and ensured every request was accurately submitted.
o Kept register station stocked with necessary items.
Contact this candidate