Social Media Technician

Location:

Posted:

March 20, 2021

Gustavo Botello III

EDUCATION

CALIFORNIA STATE UNIVERSITY, LOS ANGELES

Bachelor of Science in Business Management

Minors: Economics

WORK EXPERIENCE

APPLE, INC.

Technical Expert, Genius, and Training Lead September 2011 - current

• Designed personal, educational and business level technology solutions for customers

• Performed software troubleshooting and hardware repairs of Apple products

• Taught adaptive lectures, workshops, and demos with interdisciplinary audiences

• Documented all customer interactions with next steps for anticipated future interactions

• Oversaw and managed service queues for incoming customers and their needed repairs

• Adapted to and provided feedback to team members and decision makers on best practices PROTEA ZERO WASTE STORE

New Business Development Apprentice January 2020 - December 2020

• Launched the first refillable products store in Hawaii during a world pandemic

• Sampled and curated eco-friendly products, then found sustainable wholesalers

• Managed freight shipping of large barrels and pallets to Hawaii

• Communicated brand vision and built relationships with vendors and social media partners

• Created and maintained a eco-friendly aesthetic, and welcoming environment in the retail store

• Motivated team members on new products and various ways to incorporate them

• Maintained inventory of both single items and refillable product.

• Processed and mailed online orders to customers

• Pursued local partnerships to cross market beneficial products and services SOREAL DANCE STUDIO

Group Director and Choreographer July 2009 - May 2013

• Collaborated with and managed creative people in the entertainment industry

• Managed logistics for paid studio engagements

• Created and marketed community events to engage with the local talent CERTIFICATIONS

Apple Certified iOS Technician (ACiT)

Apple Certified Mac Technician (ACMT)

SKILLS

• Multilingual (Spanish)

• Problem Solver

• Team Builder

• High Interpersonal Savvy

• Strong Communicator • Microsoft Office Suite