Office Customer

801-***-****

*********@****.***

Millcreek Utah ***24

CAMILLE SLATER

OBJECTIVE Highly motivated individual seeking a challenging position in a reputable organization to expand my knowledge, and skills and self-improvement.

SKILLS &

ABILITIES

● Computer Skills Microsoft Word, Excel, and Outlook

● Time management with attention to detail/accuracy

● Excellent communication

● Ability to monitor and adapt to unique situations

● Natural Leader in Training, Coaching, Mentoring

● Multitask oriented with the ability to maintain focus

● Finesse, Calabrio, AS400

EXPERIENCE JCPENNEY TEAM LEAD: IN-HOME CUSTOM DESIGN 6/2018 - CURRENT

● Developing others through mentorship, coaching, and career pathing.

● Responsible for working directly with corporate office, vendors, installers and business partners to grow a positive relationships for our company and customers.

● Monitored team members to ensure customer needs were continuously met and accurate information was given.

● Identify, manage, and escalate risks which may impact the business.

● Remote monitoring of up to 25 agents in office and remote agents across the nation.

● Established accurate information and followed approved practices.

● Implemented and developed a positive and productive work environment.

● Utilizes reporting for business metrics to guide each team member threw coaching and performance management.

● Resolves routine and escalated problems, exercises professional judgment in making team/business decisions.

● Assisted in the start-up and close of the 60 Million dollar In Home Custom Window department.

● Member of Fun Committee for office Pot luck, birthday’s, holidays, employee recognition and driving team engagement.

EQUITABLE LIFE AND CASULITIES SENIOR TEAM LEAD / TRAINER July 2013 - June 2018

● Self-motivated and knowledgeable Senior Team Lead

● Well-versed in applying strong communication, problem solving skills, and polite demeanor to resolve account issues in a timely, effective manner.

● A Senior Team Lead is responsible for providing quality customer experience while working to manage complex/specialized accounts.

● Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls.

● Utilizing training skills to manage independent agents and customers. EDUCATION NATIONAL EDUCTION - GENERAL EDUCTION DIPLOMA MARCH 1989

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