Food Service Customer
Resume:
Work History
Kayla
Prescod
Contact
Address
Charlotte, NC, 28215
Phone
**************@*****.***
Skills
Complaint resolution
Very Good
Warehousing functions
Good
Good listening skills
Excellent
Relationship-Building
Good
Computer skills
Good
Verbal and written
communication
Excellent
Reading comprehension
Excellent
Customer service
Excellent
Conscientious Customer service associate with 1+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Proactive Warehouse Associate recognized for 1+ years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting up to 45 pounds at once. Skilled at working efficiently, correctly and quickly.
Warehouse Worker
Snyder's-Lance, Charlotte, NC
Checked packages and merchandise for damage
and notified vendors.
Performed general housekeeping and cleaning
tasks, including, sweeping, pulling weeds, painting and power washing.
Updated daily logs with regular shift activities and incident details.
Effectively operated pallet jacks and material
moving equipment to receive and transport items
from various warehouse locations.
Acknowledged Type safety issues and contacted
Job title regarding concerns and for quick resolution. Volunteered to assist Job title with Type projects, demonstrating willingness to learn new tasks and
increase skill levels.
Alternated goods in inventory by observing first-
in/first-out approach to keep shelves organized and properly stocked.
2020-11 -
Current
Food Service Team Member
Chic-Fil-A, Charlotte, NC
Prepared and expedited food orders to support
waitstaff and other team members.
Received orders from customers and input into order management system.
2019-12 -
2020-10
Education
Languages
Sign language
Good
Kept register accurate through correct billing,
payment processing and cash management
practices.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Communicated effectively with customers to plan
large or specialized orders, providing customers with recommendations, samples and response to
particular requests.
Provided primary customer support to internal and
external customers in fast-paced environment.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Responded to customer requests for products,
services and company information.
Collected customer feedback and made process
changes to exceed customer satisfaction goals
Number%.
2016-08 - Myers Park High School - Charlotte, NC
2018-06
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