Medical Customer Service

DARSHANA SATHIYA

*** ******* ****• Toronto, Ontario M1J 3c9 • 416-***-****• ***********@*****.***

CUSTOMER SERVICE & NURSING PROFESSIONAL

problem solving unwavering commitment to Customer Service

conflict resolution expert great employee & labour relations

Education

Seneca College –Practical Nursing Diploma 2020

Highly resourceful, organized professional with a solid foundation in customer service and relationship building. Committed team player who works well with colleagues to provide an exceptional customer experience. Extraordinary communication skills with people from a variety of cultures and of different age groups. The ability to strive well independently with little to no direction or supervision. Great self-motivator with the innate ability to take initiative. High customer service and cash handling background.

Core Competencies

●Demonstrates initiative and the ability to function both independently and as a multidisciplinary team member in a fast-paced demanding environment

●Dedicated, punctual, compassionate with excellent critical thinking and problem- solving skills

●Excellent interpersonal, communication, documentation and prioritization skills with the ability to work well with patients, customers, families and staff

●Exceptional skills in assessing, implementing and evaluating care, time management, organization, and resource management

●Proficient use in Microsoft Office (Word, Excel, PowerPoint)

WORK EXPERIENCE

Kentucky Fried Chicken February 2014- December 2020

Customer Service Representative

Results-driven and dedicated worker with over half a decade experience in occupying various stations such as assembly, frying, and prepping

Displayed remarkable work speed coupled with an organized mind to prioritize tasks to deliver food items and meals of highest quality in terms of hygiene, appearance, and taste

Supervised employees in food preparation, front counter service, and facility cleaning according to Occupational Health and Safety regulations

Trained and developed new employees as a key member of the Training Team and coached existing members to maintain restaurant standards

Created a positive work environment by maintaining a very good relationship with guests and co-workers, and by patiently resolving customer complaints

Scarborough Health Network – Margaret Birch January 2020- August 2020

Medicine & Stroke Unit -Student Nurse

Successfully completed 408 clinical hours where I performed a wide range of nursing duties, supported medical staff, and provided exceptional patient care

Conducted screening, diagnostic treatment and rehabilitative and support services, including placement to rehab facilities

Administered Control Narcotics and prescribed medications via PEG tubes, oral, subcutaneous, and intramuscular routes to residents

Accurately recorded blood glucose levels, vital signs, medication administration, and reported any medical problems

Efficiently assisted residents with ambulation and transferring using applicable lifting devices

Observed changes in signs and symptoms of residents and then recorded and reported the condition of residents to the appropriate medical professional

Chartwell Trilogy 2019

Dementia/Alzheimer’s (Student Nurse)

Responsibilities:

Completed 408 clinical hours where I further enhanced communication skills and therapeutic relationships with residents who need cognitive support. Experience working with Alzheimer and dementia residents.

Responsible for the accurate documentation followed by medication administration and report any medical problem or error.

Observed the signs and symptoms then record and report the condition of residents to the appropriate medical professional.

Measured and recorded vital signs and monthly weight

Assisted residents with ambulation and transferring using applicable lifting devices

Scarborough and Rouge Hospital – General Campus 2017

Palliative Unit

Responsibilities:

Assists patients with personal hygiene, bathing, dressing, grooming, toileting

Provide comfort and general care for patients such as positioning, assisting with elimination, skin care and feeding

Administrate medication in form of oral, topical, and subcutaneous.

The Rekai Centres 2017

Responsibilities:

Carried out PSW duties for the first clinical semester

Assist residents with personal hygiene, bathing, dressing, grooming, toileting

Assist with elimination, skin care, and feeding for the assigned residents

Assist residents and helped staff in transferring patients using the appropriate lifting devices.

VOLUNTEER EXPERIENCE

Hope Medical Center october2018-july 2019

Medical Receptionist

Successfully managed information using EMR software, including sign-in, patent records, orders, and billing with 100% accuracy

Handled incoming and outgoing telephone calls with an overall high customer satisfaction

Faxed, copied, and scanned appropriate documents and operated a multi-line phone system

Facilitated patient flow by notifying doctors of patient arrival, delays and communicating with patients and clinical staff

Measured and recorded patient’s height, weight, blood pressure and labelled blood and urine samples

South Asian Autism Awareness Center September 2017- March 2018

ADE Skills Development Volunteer

Supported class sessions for children with autism by teaching, modeling, and coaching ABA techniques in order to increase language and communication skills, social skills, appropriate play skills, cooperation skills, and daily living skills

Directed developmentally appropriate activities, assisted in program progression and resolved behavioral problems

Collaborated with care team members to develop new goals to increase child's independence; reward and encourage children to work to their fullest potential and monitored and recoded developmental progress

EDUCATION & CREDENTIALS

ONTARIO COLLEGE DIPLOMA: Practical Nursing

Seneca College, Toronto, ON

Relevant Courses:

Health and Safety

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