Customer Service
Resume:
Curriculum Vitae
Jabulile Mathenjwa
Customer Relationship Consultant
*********************@*****.***
Profile An experienced customer support consultant who is passionate about making a change to society. Dedicated, enthusiastic and loyal. Meticulous researcher, analyst, strategic thinker. Proactive with a focus on solutions.
Personal Details Date of Birth: 31 October 1986
Sex: Female
Age: 33
Marital Status: Single
Nationality: South African
.
Skills Proficiency in 5 South African Languages
(English, IsiZulu, IsiXhosa, Sesotho and SiSwati)
Computer skills (Excel, Power Point, Word, Access, Publisher, Internet Explorer)
Best Customer relationship management
Acquired skills whilst working as a Customer Service Representative for Multichoice (DStv).
Education Lofentse Girls High School 2007
Matriculated
Experience Multichoice 2012 - 2019
Customer Service Represantative
Manage customer relationship and resolve issues
Assist with all customer issues (billing, technical, Dstv on demand)
Call back irate customers and customers who rate the service low
Liaise with other departments and escalate issues
Multichoice 2015-2016 (part-time)
Call Centre Team Leader
Assist Call Centre Agents with escalations and supervisor requests
Assist irate clients, liaise with other departments
Escalate service issues
Assist with reports and Performance reports
Assist agents with performance and coaching
Attending to clients’ needs at all times
Basic administration
Multichoice 2016 - 2019
Customer Service Agent (Inbound)
Take all incoming calls
Assist with all customer issues (billing, technical and general)
Liaise with other departments and escalate issues
Interests Reading in general, typing and creating documents, Legal research
References Reference 1
Matimba Mathonsi (Contact Centre Manager / Multichoice)
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