CURRICULLUM VITAE

Tharunya Mandal

Mob No: 992*******

Room no 104, Building 11,

Prakruti Heights, Haware City

Borivade Village, Near DG Collage

Kasaravadavali, Thane West

Maharashtra - 400615

E-mail: adjvgl@r.postjobfree.com

Objective:

To be associated with a progressive organization that gives me challenges & opportunities to enhance my knowledge & hope my skill in accordance with the latest WORK EXPERIENCE:

Organization Name : SecUr Credentials (Client Wipro and Accenture) Designation : Senior Quality Analyst

Period : 19th November 2018 to till date

JOB DESCRIPTION:

• We Conduct background verification checks like education, Previous employments, residence, identity, court, reference, etc for our clients there by assisting them in hiring the right candidates. By conducting through background checks preparing reports of each candidate with all the checks in one standard format.

• Conducting background verification checks for clients and preparing a detailed report basis all the above information of the candidate.

• Conducting quality check of each and every component like education, Employment and current employment, Residence, Court criminal, Database and identity so we can deliver defect free reports to the client. As well as giving feedback to others at the same time.

• Sending the report to the client via software to which even the client has access. Here the client can view the detailed report and ascertain if the candidate is to be hired or not. Organization Name : Aegon life insurance payroll of HGS pvt ltd. Designation : Operation Executive

Period : 06th March 2018 to 15Th November 2018

JOB DESCRIPTION:

• Processing the Unit Statement and Consolidated Premium Statement request.

• Co-ordination with IT, Branch Operation, Legal & Compliance team and Sales team.

• Responsible for ensuring end-to-end processing of Customer Request within the specified TAT.

• Submitting end to end & weekly basis report to manager

• Preparing & Submitting Request data on daily basis.

• Managing escalation & queries from inter department or branches.

• Coordinating with Internal & external customer on email/calls/letters.

• Maintaining 100% Quality, Productivity & TAT

• RTO, unite statement, Consolidated premium statement.

• Stop Payment.

Refund Process (Stale) (Team member, Team strength – 8)

• Processing the Stop payment re issuance request.

• Verification of the documentations and KYC.

• Co-ordination with IT, Branch Operation, Legal & Compliance team and Sales team.

• Ensure the Closure of the same within the specified TAT.

• Interacting with the Record Management for retrievals of physical files & important documents required for processing the case.

• Managing escalation & queries from inter department or branches.

• Handling inward & outward of the team.

• Maintaining 100% Quality, Productivity & TAT

Organization Name: Process mind BPO Services Pvt. Ltd. deputed at 3i- InfoTech Ltd (Formerly known as ICICI InfoTech Ltd) For ICICI Bank Depository services

Designation: Assistant

Period: 14th December 2014 to Feb 14th 2018

JOB DESCRIPTION:

• Operating FCRM for coordinating with Various Branch relating to customer Queries for

• Demat Account.

• Verification, Scrutiny and maker part of Account closure, Basic service demat account,

• To attend Branches/Customers queries and also to communicates with them on regular basis.

• Account Modification (like change of address, registration of mobile and email etc). FCRM (Finacle Customer Relationship Management) Department

• This software has been developed by Infosys and all the demat a/c maintaining queries are rooted through FCRM, which are having a specific TAT (i.e. minimum 24 hours)

• Role and Responsibilities as mentioned below:-

• Attending each and every request and process the same within TAT.

• Coordinating with ICICI Bank branches, service content and clients for discrepancies. If any

• Maintaining record as per standard operating procedures.

• Quality Checking (QC) of previous day processed request.

• Maintained the daily transactions data in the MS excel sheets

• Handling queries from all over Locations via E-Mails and Telephone, etc.

• Good exposure to the back office profile with work experience in the field Banking.

• Have Knowledge in V-lookup, Concatenate, Pivot, Auto filter etc.

• Nomination, e instruction, making letters.

EDUCATIONAL QUALIFICATION:

• B.com from Mumbai University in 2014

• H.S.C from Maharashtra Board in 2011

• S.S.C from Maharashtra Board in the year 2009

COMPUTER QUALIFICATION:

• MS Word

• MS Excel

• Power Point

PERSONAL PROFILE:

• Date of Birth : 6th of March 1992

• Marital Status : Single

• Language Known : Hindi, English, Marathi, Tulu

Declaration:

I hereby declare that the statements made above are true and correct to the best of my personal knowledge and belief.

Place: Mumbai

Date:

SIGNATURE

(Thraunya S Mandal)

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