Kimberly Cooper

***** * ******** **** ****. 602-***-****. adjv2o@r.postjobfree.com

Client focused and goal-driven professional with extensive experience in both medical finance and patient care. Possess solid leadership talents.

July 2017-Present Self Employed

Personal Caregiver

Help clients take prescribed medication

Assist clients with amputation and mobility around the house or outside

Take clients to doctors’ appointments, walks, and to run errands

Assist client with person care and hygiene

Plan and prepare meals, grocery shopping, and housekeeping

June 2014-July 2017

Patient Benefit Representative Az Oncology

Responsible for educating patients on insurance coverage and benefits.

Assess patient’s financial ability and set up payment arrangements.

Educate patients on assistance programs.

Update and maintain existing patient’s insurance eligibility, coverage, and benefits.

Discuss and resolve account balances with patients and insurance payors.

Review reimbursement and liability of chemotherapy regimens and register for reimbursement.

Stays current on available financial aid. Develops professional relationships with financial aid providers. Networks with financial aid providers to obtain leads to other aid programs.

Work with billing department on complex claims issues, research, and improve processes.

April 2012-June 2014 Dolce & Beyond

Bakery Manager

Commercial sales of bake good product.

Managed all aspects of Café operations including opening, food preparation, customer service and closing.

Supervised and trained employees in customer service operations.

Developed a marketing strategy as well as the platform to kick-off opening launch.

Daily purchasing and stocking of raw materials for Café needs.

Assisted in developed literature and sales strategy for presentations.

Involved in product development and pricing strategy.

Created business plan for future growth of the Company

Assisted in acquiring required licensing, banking, and all legal affairs to open a successful small business.

Assisted with the Business Analysis of website development, www.dolceandbeyond.com

Co-Created Facebook and Social Networking Groups, (Twitter).

February 2011 – March 2012 TOCA

Surgery Scheduler

•Maintaining surgery schedule for two + high volume orthopedic surgeons at various surgery centers and hospitals. Which involves monitoring blocks of time and reviewing required data for appropriate assignment of cases to available space

•Create and maintain a computerized schedule of patients for surgery

•Responsible for obtaining preauthorization for surgeries and confirm insurance benefits before surgeries are performed

•Answer telephones, screen calls, take messages, and provide the highest level of quality care and superior customer service

•Greet between 100-300 patients daily, check patients in, maintain updated paperwork in charts

December 2007 – December 2010 Kim’s Preschool

Teacher

•Develop and instruct age appropriate plans and encourage physical, emotional, social, and academic growth

•Maintain individual student portfolios including skills checklist, labeled work samples, and narrative reports on areas needing improvement

•Interact extensively with parents to provide regular progress reports

•Showcase children’s work to boost their self-esteem and to keep them motivated

January 2007 – July 2007 Valley Anesthesia Consultants

Office Supervisor

•Build, train, and motivate a phenomenally successful professional team of eight in an office setting

•Redesigned patient flow process by identifying the problem areas, developing a concept of an ideal system, and implemented the concept

•Acquired and maintained new referral sources from hospitals and other private practices for the growth of office

•Active working supervisor who oversaw surgery scheduling of four pain management anesthesiologists and one physician's assistant

Education

2016-2020 Grand Canyon University – Bachelor of Science in Healthcare Administration

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