NJOKU EBERE CYNTHIA

*/**, ******* ***** ******, Ejigbo, Lagos. Phone: 090********, 070******** Email: adjq2l@r.postjobfree.com

SUMMARY

I am a focused customer service professional dedicated to meeting and exceeding customers’ expectations by delivering leading support skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. I also have a strong organizational, management and interpersonal skills, professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions. I am skilled in management, conflict resolution, time management, document control and leadership, successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

SKILLS

●Customer relations

●Customer service

●Office equipment proficiency

●Educating

EXPERIENCE

Customer Care Representative October 2014 to February 2020

Bellevile beauty care – Lagos, LA

●Evaluated customer account information to access current issue and determine potential solutions.

●Documented customer inquiries and feedback, including service delivery suggestions, in company database.

●Deliver fast, friendly and knowledgeable service for routine questions and service complaints.

●Addressed income customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

●Consulted with customer to determine best methods to resolve service and billing issues.

EDUCATOR September 2012 to August 2014

Smart start private school – Lagos, LA

●Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.

●Enhanced learning experience using various types of equipment and aids.

●Taught general education students as well as individuals with learning challenges and special needs within mainstreamed, inclusive classroom.

●Provided positive and welcoming experience when collaborating with adults and children.

●Designed curriculum, lesson plans and instructional materials for classroom teaching.

●Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.

●Tested students with quizzes, essays and exams to gauge learning effectiveness

LABORATORY ASSISTANT January 2010 to August 2012

Novella Laboratory and clinic – Lagos, LA

●Ordered supplies, obtained pricing and quoted, prepared purchase requests and maintained organized expenditure for lab.

●Sanitized workstations and instruments to avoid cross-contamination.

●Provided technical support and services for scientists and engineers working in fields such as agriculture, environmental science and resource management.

●Monitored lab supplies and proactively replenished for convenience and availability.

●Isolated, identified and prepared specimens for examination.

●Conducted and supported research, including collection of information and samples.

●Adhered to all laboratory requirements and enforced compliance with regulations.

●Monitored and observed experiments, recoding data for research personnel evaluation.

EDUCATION AND TRAINING

●Higher National Diploma, Microbiology 2017-2019

Lagos State Polytechnic Ikorodu, Lagos.

●Science laboratory technology 2013-2015

Lagos state polytechnic, Ikorodu, Lagos.

●Leadership training 2015

Federal ministry of youth development, Abuja.

●Computer studies 2014

Skill acquisition center.

●West African senior school certificate 2003-2008

West African examination council.

SPECIAL SKILLS

Strategic skills: Organization management, strategic planning project, management and evaluation.

External Relations: Communication and presentation.

Human Relations: Team building, Team management, Training and Facilitating, Coaching Mentorship.

LANGUAGES SPOKEN: English (basic), Igbo (native) and Yoruba (native).

COMPUTER SKILLS: MSWord, Excel, Adobe, PowerPoint.

INTEREST: Writing, Speaking, Traveling and Social-networking .

REFEREES: On request

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