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Customer service

Location:
Nairobi, Kenya
Salary:
50000
Posted:
January 27, 2021

Contact this candidate

Resume:

LINDA DAISY MBEERE

Tel: +254-***-***-*** Nairobi

Email: adjq06@r.postjobfree.com

CAREER PROFILE SUMMARY

A passionate upcoming professional who tackles challenges with a positive attitude and is committed to achieving personal objectives. Problem solver, energetic, trustworthy and a great people person with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests.

Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Excellent interpersonal and communication skills, both verbal and written.

An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have

EDUCATION

Kenya Certificate Secondary Education (KCSE) – St. Annes Girls high school; Jan 2017 - Nov 2017

Kenya Certificate of Primary Education (KCPE) – Nairobi South Primary School; Jan 2013 – Nov 2013

KEY SKILLS AND COMPETENCIES

Excellent interpersonal skills: I am able to express myself clearly which makes it easier to work well with others, as well as talk to my audience and clients in a way they can relate to.

Creative: I was tasked with proposal writing and handling of social media which required creative content on a regular basis.

Self-driven: Can work well and produce excellent results under minimal supervision. Completed all tasks assigned to me within the required time.

Strength in public speaking: I am not shy, I can speak confidently in before an audience. This has helped boost my confidence and communication skills.

Attention to detail: Good communicators must pay attention to detail. While working on reports I was tasked with editing reports which required complete focus to details. Data is precise and therefore I made sure I was vigilant in my analysis.

Team player: When work requires team effort and I am able to work closely with others. Have worked hand in hand with directors and colleagues in order to produce excellent results.

Proficient in Microsoft Office - Proficient in using the Microsoft Office Packages and the internet.

CORE QUALIFICATIONS

Able to process sensitive data and handle all correspondence and dictation with uncompromised integrity and confidentiality.

I can easily build rapport with clients, vendors, and project stakeholders both in person and in writing.

Always maintains a positive and consummately professional demeanor, with the ability to instill the trust and engagement of others.

WORK HISTORY

Branch Manager: October 2019- November 2020

Awesam Nails Westlands.

Duties and responsibilities

Handled the client booking system.

Handled payroll for company staff.

Worked on monthly profits and expenses Reports.

Recruiting, vetting, interviewing, and hiring new employees

Marketing branch within the community to attract business

Receptionist

Awesam Nails; December 2018 to September 2019

Duties and Responsibilities:

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Answering screening and forwarding incoming phone calls

Receiving and sorting daily mail.

Planning and organizing meetings.

Handled social Media platforms on behalf of the company.

Key Achievements

While handling social media for the company the content I posted had high levels of reach and engagement on Facebook, Twitter and Instagram.

Personal Assistant to Company Manager

Awesam Nails; May 2018 to November 2018

Duties and Responsibilities:

- preliminary drafting of correspondence on the manager's behalf,

- delegating work in the manager's absence,

- diary management

- organizing complex travel,

- taking action points and writing minutes,

- preparing papers for meetings,

- planning and organizing meetings.

Key Achievements

Increased office correspondence efficiency by 60% by creating letter formats to be used as a basis of correspondence for all types of situations.

Revamped the call screening process by implementing an auto-responder script at the company helpline.

Made sure there were no appointment delays.

REFEREES

Sammy Nderitu Wahome.

CEO,

Awesam Nails,

Woodvale Groove Westlands

Email: adjq06@r.postjobfree.com

Mobile: 074*******



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