Arleen Jimenez-Galindo

Sunrise, Florida *****

adjpfg@r.postjobfree.com

954-***-****

Summary

Real Estate and Administrative professional experienced with fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet. Committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful. Able to multitask effectively and problem solve.

Experience

CHARLES RUTENBERG, Fort Lauderdale, Florida

2003 - Present Realtor, Self-Employed

Negotiated contracts between buyers and sellers/renters and landlords of real estate and resolved various types of issues between all parties to close contracts. Marketed and advertised residential properties. Completed sales transactions by coordinating with the listing or buyer's agent, mortgage company, title company/attorneys, inspection companies, and appraisers.

City Furniture. Tamarac, FL

October 2019 – September 2020 Sales Administrative Supervisor

Leads a team of Administrative Assistants in day to day support of the Sales team at all retail and corporate levels. Creates, manages, and updates sales reports and spreadsheets. Processes expense reports.

EZ Permit Inc, Dania Beach, FL

June 2014 – October 2019 Accounting and Office Assistant

Responsible for billing all clients and paying vendors as directed by Controller/Owner. Applies payments from clients to accounts and processes receipts using Quickbooks. Creates spreadsheets and logs for jobs. Corresponds with customers regarding billing and payments. Follows up on overdue invoices. Provides customers with a detailed account statement. Supports permit runners by processing time sheets and payment to contract employees. Works with clients to resolve issues with billing and payments. Reconciles bank and credit card accounts.

Chubb Insurance, Latin America Zone, Sunrise, FL

July 2010 – June 2011 Operations Analyst

Coordinates meetings, events, and trainings. Supports field in business processes and data management issues. Provides reports and analysis of KPI results and resolution of inconsistencies. Monitors business metrics using corporate systems. Develops tools to provide in depth analysis of premium results for business units. Reports and monitors Chubb Multinational Solutions Service Results.

Developed reports for management, which increased senior executives’ awareness of the current and YTD revenue.

Improved multinational service results by analyzing and resolving issues; formalized a standard forum for the multinational account coordinators to develop strategies and increase communications between international teams.

Defined tracking report to monitor and resolve inconsistencies in the area of data integrity services, quality, and productivity.

DHL Express, Plantation, Florida

January 2008 to November 2008 - Marketing coordinator

Trained new employees. Provided administrative support to the Vice President of Marketing. Maintained databases and marketing trend reports. Disseminated key internal communication pieces. Handled correspondence, analysis, and reporting. Tracked expenditures for the department. Maintained sufficient store of necessary collateral. Contributed to ongoing process and workflow improvement, e.g. creation and maintenance of templates, workflow models, and tracking systems.

Streamlined operations for office efficiency and increased productivity.

Contributed to cost-saving initiatives by finding creative solutions to accomplish goals without increasing expenses.

Initiated projects without using outside resources to save on expenses.

AMERICAN EXPRESS, Plantation, Florida

March 2007 to January 2008 - Customer Service, Bilingual (Spanish/English)

Provided high-end inbound/outbound customer services for card members. Successfully achieved a call to termination ratio resulting in the Best AHT for the Month Award. Reviewed and investigated problems with customer accounts to solve problems with payments, fraudulent charges, and rewards.

ALAMO RENTAL CAR, Fort Lauderdale, Florida

1996-2000 International Sales and Marketing Analyst and Coordinator

Managed support personnel. Administered support to Director of Sales and Sales Manager. Controlled monthly operating expenses. Tracked marketing results and profitability. Implemented marketing promotions in each region within Asia/Pacific. Coordinated regional trade shows and events. Held responsible for creation of marketing collateral. Ordered office supplies, reserved conference rooms, and prepared presentations for meetings. Prepared packages for courier. Maintained calendar for executives.

1996-1997 Human Resources Generalist

Processed employee enrollments by obtaining individual information, verified accuracy of information obtained, determined eligibility, and completed necessary enrollment forms and reports. Acted as liaison for employees to facilitate the processing of insurance claims, 401(k) distributions, and other company benefits. Maintained employee files, oversaw company drug-testing program, and performed background and reference checks for prospective employees.

Education

BROWARD COLLEGE, Davie, Florida

Associate of Arts Degree in Business Administration

Software

MS Windows, Word, Excel, Publisher, PowerPoint, Access, Outlook, Salesforce, Google Docs

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