Customer Service Employee Relations
Resume:
Monica Horn
Grafton, Ohio ****4
To Whom It May Concern:
When reading about the job opportunity, it really peaked my interest. With my proven experience in customer service, employee relations, fiscal responsibility, and a drive to succeed, I believe I would be an asset to your company.
Over fifteen years of experience has certainly prepared me to be organized, flexible, and to handle multiple tasks at any one time. In the position that I currently hold, I am involved in all facets of the operation. No matter what the tasks, I am always passionate about my work.
I trust that my attached resume will serve as a good introduction until we speak in person. I look forward to hearing about the opportunities with the group, learning more about your company and the opportunity that it provides. Please feel free to contact me to discuss any questions you may have.
Sincerely,
Monica Horn
adjp7i@r.postjobfree.com
Monica Horn
11469 Island Road Grafton,Oh 44044 440-***-****
Summary of Qualifications
Fifteen years of progressive leadership in major hospitality operations
Exceptional team moral management
Proven track record in meeting and exceeding budgets and goals including food, beverage and labor costs
Ability to succeed in a variety of unique environments which include convention center, hotel, restaurant, senior care, catering and sports and entertainment.
Professional Experience
2012- March 2020 - Levy Restaurants/Cleveland Convention Center
1 St. Claire NE, Cleveland Ohio 44113
Purchasing Manager
Work with distributors to ensure quality and pricing guidelines are met
Purchase and maintain optimum levels of inventory to fulfill production
Understand applications of freight and shipping to optimize cost of goods purchased
Oversee receiving of product in accordance with company receiving procedures
Minimize shrinkage/spoilage of perishable products
In coordination of quality control, ensure incoming product meets or exceeds company quality standards
Serve Safe certified and comply with all OSHA and board of health policies
Tracking budgets, cost controls and monthly spends for different cost codes
Creating purchase orders, credit memos, processing invoices and inventories including accounts payable.
Monthly reconciliation of P-cards and vendors
Comply with all company receiving standards and ordering policies
Fluent with MOG, Kronos, Foodbuy, and many other ordering systems
Ability to self-motivate and problem solve in a fast paced setting filled with tight deadlines
1999-2011 - Levy Restaurants/Cleveland Browns Training Facility
76 Lou Groza Blvd, Berea, OH. 44017
Assistant Director of Operations 2008-2011
Executive Chef 2004-2008
Sous Chef 1999-2004
Hiring, scheduling, coaching and updating employee files
Administer annual reviews
Continuously built excellent relationships with clients
Maintain good relationships with union representatives
Created and managed monthly budgets including food, beverage, labor and direct expenses
Develop menus, recipes and manage food production
Oversee all dining room operations including sanitation, stocking and setup
Ensure that all employees comply with company policies and procedures
Meeting all the needs of the clients request including special diets of athletes
To be discrete about working with high profile clients, to ensure their privacy and security
Managed food production for athletes for many prestigious events including the 2002 Olympics and Indian Wells Tennis Tournaments
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