Hadia Lakdawala

***, *** ***** ******* ********, Juhapura, Ahmedabad -380055 +91-997******* adjp0v@r.postjobfree.com https://www.linkedin.com/in/hadia-lakdawala-809a73114 Preferred Location: Canada, UAE and India

Enthusiastic, Proactive, Systematic Customer Service Officer with 3+ years of experience. Enjoys and thrives on challenges Creative and effective in time management and organizational skills. Good team player and can work unsupervised. Ability to adapt to a changing environment.

“Seeking career enriching challenging assignments in Trade and Foreign Exchange Department in Banking Industries”

Profile Summary

Adept in corporate communication, image building, leading, growing & managing professional associates; capable of rendering foresight and direction in planning, generating, and executing successful brand & retail strategies for leading brands across categories.

An effective communicator with excellent relationship building & interpersonal skills; strong creative & inventive skills with a flexible & detail oriented attitude.

Interacting with clients, sales and internal counterparties in other trading, coverage and structuring functions to increase market transparency and to generate new business.

An effective planner with a flair for working hard and contributing towards achievement of organizational goals.

Effectively maintains various risk positions and manages within position limits, providing liquidity and trade ideas to clients while trading within set limits to help the trading team achieve a given revenue target.

Endowed with a passion for winning as evinced through demonstrated excellence in the academic & extracurricular areas.

Skills: Strategic Planning, Foreign Exchange, Transaction Banking Operations, Relationship Management, Account Management, Customer Service, Data Entry, QuickBooks, Sales, Office Management, Record Management, Concurrent Audit, Internal Audit, Documentation, Cross Sale, New Customer Acquisition, Handling Customer Queries Legal Research & Team Management

Key Highlights

•Bagged an Award for Gathering Maximum Number of Participation of People (Paid Service) in Investment Advisory Services Pan India in ICICI Bank.

•Cleared the maximum number of pendency’s till date in the area of Imports in Axis Bank.

•Handled many complicated transaction and have also closed the same in the system so that customer transaction can be processed very smoothly in Axis Bank.

Organization Experience

Since November 2018 Axis Bank Assistant Manager – Customer Service Officer (Transaction Banking Operations)

Key Roles & Responsibilities:

•Attended mandatory and optional training and development sessions to ensure current understanding of correct policy and procedure.

•Provided advice and assistance to clients queries regarding accounts, maintenance, and tenancy matters.

•Scanning of documents, transmit to TFC/DTFC First Time Right (FTR) documents within stipulated time and monitor the Work ID till the completion.

•Assessed the client eligibility and allocated accommodation in accordance with policy and procedure.

•Recorded all relevant issues, concerns, discussions, and outcomes arising from client contact.

•Ensure smooth interaction with customers and quick processing of transactions within SLA.

•Coordinating with the customers, respective coverage RM, general operations division of the Branch, account manager at CBB, TFC/DTFC for execution of the transaction.

•Ensure safe custody &; tally the physical holding of the FCY/TCQs/TCDC with the inventory in the system.

•Follow up for the clearance of EDPMS &; IDPMS entries, Realization of overdue export and import bills, obtention of FBFP /Bill of Entries for completion of Merchant Trade transactions, Timely processing of Inland Letter of Credit, Foreign Letter of credit, Foreign Bank Guarantees and also lodging and realizing the Inland bills and taking part in discounting of Outward bills as and when necessary.

•Ensure prompt response to the customer queries &; handling of Free Format SWIFT messages received from Foreign Banks, handle transactions of Vostro Accounts.

June 2017 – July 2018 ICICI Securities Senior Relationship Manager

Key Roles & Responsibilities:

•Maintained quality service for all customers, expanded existing relationships, monitored relationship.

•Maintaining up-to-date records of customer contact (customer meeting notes) and recording development activity

•Supervise on-the-floor training programs and direct ongoing improvements.

•Responsible for meeting / exceeding targets as agreed with ICICI at Work Head. Plan and implement sales strategies with the team to achieve targets.

•Work closely with Sales Support and CIU for smooth functioning/ flow of applications and processes.

•Opportunity to develop cross-functional expertise with exposure to Asset Sales, Credit, Operations, Branch Banking & Wealth Management.

•Develop customized packages and processes for companies to drive bulk sourcing.

•Drive micromarketing and customer engagement activities in given portfolio of companies e.g. client seminars etc.

•Build a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence to ICICI policies.

•Provide a comprehensive, multi-product banking solution to companies for their employees including payroll linked bank accounts, credit cards, loans, insurance products etc.

Education

M.B.A. FINANCIAL SERVICES 2015 – 2017

Ganpat University (GNU), Ahmedabad CGPA 8.33

BACHELOR OF COMMERCE 2012 – 2015

J.G. College of Commerce, Ahmedabad CGPA 7.62

Certifications

NISM Certificate for Mutual Funds

IRDA Certificate for Insurance

Tally ERP 9 Course from Genie Computers

Certificate of Training in Information Technology Training from ICAI

Certificate of Training in Quick Book Software from Perfect Computers

Financial Analyst Course (Pursuing)

Projects & Research Paper

Project Titled: “DYNAMICS OF LAL DARWAJA MARKET”

oPerformed a comparative study on the problems faced with an unprecedented challenge for both vendor and shopkeeper and emanated the solution.

Project Titled: “COMPARATIVE ANALYSIS OF FOREIGN EXCHAGE MANAGEMENT BETWEEN BANKS AND PRIVATE FIRMS”

oCompared banks and private companies who provide foreign exchange services - Axis Bank, Citibank, Thomas Cook, Essel Vision. Evaluated their services and margin charge modalities.

Project Titled: “A STUDY ON FACTORS AFFECTING PRIVATE EQUITY FIRM”

oPrepared 2 models on individual investors and fund managers – factors considered investing in private equity, completed company analysis of 165 companies, studied their portfolios for the purpose of investment.

Project Titled: “CREDIT RISK ANALYSIS IN SBI BANK”

oStudied Credit risk analysis process of SBI bank. Understood the different aspects of credit risk and its role within risk management.

Project Titled: EFFICIENT PORTFOLIO FOR NIFTY Banks together with INDUSTRY ANALYSIS

oTeam Size: 4

oGathered knowledge about the current banks to invest in, their current strengths and improvement opportunities together with the growth rate of this industry.

Worked on a project also studied the LEGAL ASPECTS OF LOAN PRODUCTS of HSBC bank and Citibank in India.

oConducted a comparative analysis of the personal loan agreements of HSBC and Citibank.

Project Titled: “CRYPTOCURRENCY A PARDIGM SHIFT IN THE WAY OF PAYMENT”

oKnowledge about the awareness and the general perception that people are having towards cryptocurrency. Understanding the time taken by the people to accept cryptocurrency as their mode of payment.

Completed a research paper on “DEMONITIZATION AND ITS EFFECT IN INDIA” which was presented in GCEMP 2017 an International conference.

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