Mahmoud Zaki Farag
Phone: 732-***-**** Email: adjogw@r.postjobfree.com
***-* ****** ***, **** Brunswick NJ 08816
EXPERIENCE:
Z and S Transport
Sayreville, New Jersey 09/2017-Current
Special Education School Bus Aide
Provide direct/indirect supervision of special education students transported by school bus.
Maintain close communication with the bus driver and special education teachers.
Develop a cooperative working relationship with other school personnel serving students transported on the school bus.
Assist in communication student needs to appropriate school and transportation personnel.
Perform related clerical tasks.
Issue citations/incident reports as appropriate.
Prepare students reports as appropriate.
Performs related duties as required by job-specific position.
Collaborate with bus driver in students seating assignments.
Assist bus driver and staff with safe loading and unloading of students Egyptian Aviation Services (E.A.S),
Sharm Elsheikh and Cairo International Airports 10/2005-7/2017 Load Control/Operations Agent
• Load Sheet completion for all aircraft types (manually and systematically)
• Plan Distribution of load in accordance with passengers, cargo and fuel requirements
• Coordinate and communicate with all departments regarding current situations to ensure smooth handling of passengers, dead load weight and balance
• In charge of Ramp Safety including but not limited to loading and offloading
• Ensure compliance with all policies and procedure from all respective entities
• Monitor the Departure Control System
• Utilization of CODECO (KLM) and PRS (British Airways), Amadeus Altea (Multiple)
• Worked with the following Airline Systems on regular basis: Lufthanza, British Airways, KLM, Air France, Swiss Airlines, Easy Jet, Thomas Cook, Condor, Kuwait Airways, Qatar Airways
• Created weekly shift schedules for 120 employees divided into four groups. Ensuring that all shifts are covered and that heavy traffic hours are appropriately staffed for smooth handling with the least use of over time possible using Excel and other Airline Systems. Ecco 01/2004 - 09/2005
Customer Service Agent
• In charge of receiving and handling customer claims, requests and needs
• Trace customer complaints to the source and dissolve issues
• Regularly check and ensure level of customer satisfaction to maximize loyalty
• Update and organize information in customer database SKILLS:
• Fluent in all Dialects of the Arabic Language and proficient in English
• Active and Self Motivated
• Fast learner
• Superior knowledge of Microsoft Word, PowerPoint, Excel, Adobe
• Strong verbal, written, and interpersonal communication skills in every aspect
• Great Communicative and Administrative skills
• Team player but not hesitant in working alone or leading a team CERTIFICATIONS:
• Turnaround Coordinator Course (British
Airways)
• PRS Course for Check in and Customer
service
• Security Check Course for Thomas Cook
Airlines
• Immigration Security (British Embassy in
Cairo)
• Lost and Found (EAS)
• Ramp Safety and Quality
• Loading and Offloading
• Load Limitation
• Special Load
• SITA Operational Messages
• IATA Dangerous Goods Regulation
• Marshaling and Start Up Communication
• Dangerous/Hazardous Goods
• Weight and Balance for all Aircraft types
• Amadeus Altea Departure Control Flight
Management for Ground Handlers
EDUCATION:
1999-2003
Modern Academy, Maadi, Cairo
Bachelors of Computer Science