New York, NY *****

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917-***-****

Energetic and optimistic customer service representative with 14 months of professional experience assisting customers in solving complex issues. Keen to support Concord Metals Inc. in becoming a great company through proven customer support skills.

Authorized to work in the US for any employer

Willing to relocate anywhere

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Work Experience

Greeter/Admin/ Host

Integrated Resources Inc - New York, NY

July 2020 to Present

take patients temperature upon entry

sanitize chairs check in screen and make sure waiting room is clean.

ensure patients safety.

maintain social distancing policy

answer customer question and (basically a job of a customer service representative.)

all around assistant.

Hauling assistant

His and hers hauling - Baltimore, MD

December 2020 to December 2020

Helped with trash removal. Take down items and transfer to hauling truck

Amazon Warehouse Associate

Amazon.com - Dundalk, MD

November 2020 to December 2020

Waterspider

Scanning packages

Sort packageS

Temporary trash removal assistant

His and hers hauling - Baltimore, MD

November 2020 to November 2020

Take down and apart items to put ino hauling truck.

Babysitting

Neighbor

2018 to 2019

Supervised children from newborn to 12 years old, encouraging positive interactions

Ensured children's safety and health by keeping the area clean and closely monitoring the child.

Created a space conducive to learning and encouraged positive interactions

Nanny

Personal Family

January 2011 to January 2019

Cared for 2 children under 10, 1 newborn

Supervised day trips to local parks and swimming pools

Read to the children and encouraged a positive learning environment

Responsible for the care of two boys from 7 until 12

Supervised children during parent's working hours, including nights and weekends

Maintained open communication with parents throughout entire employment

What does my Customer service representative/ clerk job experience have in common with most jobs?

Customer service is presented in all Organizations and businesses. Whether it is fast foods, retail, sales, food businesses, etc Customer service is very important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews which would be the reputation of the company.

Customer Service Representative

Concord Metals INC

2017 to 2018

Handles incoming calls or inquiries from prospective customers or clients

Assists customers effectively by solving customer disputes

Provides customer additional information or explains services

Discusses products offered and ensures customer satisfaction

Tactfully handles confrontational or stressful interactions with the public

Completes supporting paperwork and data entry as required

Accurately captures customer information

Creates and maintains service reports

Office Clerk

Concord Metals INC

2017 to 2018

Ordered office supplies, sorted and delivered mail

Performed office duties include filing, answering phones, inter-office correspondence, and letters

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed complaints

Proofread written material for spelling, punctuation, and grammatical errors.

Education

High school diploma

Guttman Community College

August 2019 to Present

HS Diploma

Bayside Highschool

2018 to 2019

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